Dear readers, we are all aware of the great strides that the banking industry is making to create convenience and great customer service to...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
I am sure most...
A dream doesn't become reality through magic; it takes sweat, determination, and hard work." --Colin Powell
What’s keeping top company executives awake at night?
This week, I...
"Your smile is your logo, your personality is your business card. How you leave others feeling after having an experience with you becomes your...
...a risk management imperative
This is a reflective piece for everyone to think about as we go about our daily lives. As humans, we all...
“There is going to be digitization of the workforce in a way we have never seen before. In 10 years, probably less, we will...
According to the Central Bank’s Domestic Money Bank’s Income Statement, a total of GHS2.086 billion was written off as bad debt by banks operating...
“…It’s in society’s best interests to have the most output produced with the least inputs.”
Warren Buffet – Investor and world’s wealthiest man
Hello dear Readers,...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas...
Every year, I write articles on this topic and amend it to suit the situation on hand. After last week’s publication, I have had...