"Challenges are what makes life interesting. Overcoming them is what makes life meaningful" -- Joshua J. Marine
In this era of pandemics, all banks are reminding their customers to go digital. This is a very good advice to give, but how is this being implemented? Let us look at some feedback...
…A re-look at bank closing times (2)
“In the middle of every difficulty lies opportunity” - Albert Einstein
Dear Readers, I hope you had a good week and are ready to face another week. My last article was not to create passions among bank staff, but rather generate discussions on the...
There is nothing wrong with staying small. You can do big things with a small team. – Jason Fried
Dear Readers, I wish to crave your indulgence to repeat this article which was first published in December, 2015….
PREPARING FOR THE CLOSING BELL
For financial institutions, December is a period for re-strategizing...
“It seems that the necessary thing to do is not to fear mistakes, to plunge in, to do the best that one can, hoping to learn enough from blunders to correct them eventually.” Abraham Maslow
Dear readers, what are the images of the Chief Risk Officer or any Risk person...
The Kenyan Commercial Bank robbery
“NAIROBI (Reuters) - In a heist reminiscent of a Hollywood movie, Kenyan robbers spent months tunneling into the bowels of a bank located opposite a police station and stole the equivalent of half a million dollars, police said on Tuesday.
Police said they had arrested...
“The world is a dangerous place, not because of those who do evil but because of those who look on and do nothing” Albert Einstein
Dear readers, last week I looked at the issue of whistle blowing by bank staff in banks and how real it is on the ground....
At its core, banking is not simply about profit but also about personal relationships… Felix Rohatyn
A friend recently made a very profound statement….”As for you bankers, you act so aggressively when you are selling your products to us - and then suddenly go cold and unapproachable when the deal is...
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston
Dear Readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of advocating...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from the physical realm of brick and mortar to the digital realm.” ….. Mark Kilpatrick.
I dedicate this article to all banks, finTechs and telcos who are making...
“Treat your customer as you want to be treated as a customer" - Catherine Pulsifer
Dear Readers, welcome to the concluding part of my take on how we can partner security guards in risk management, especially in financial institutions.
Unexpected Feedbacks - The Telephone Call
Guess what? I received a telephone call from...