…the risk manager
“Being honest may not get you a lot of friends, but it'll always get you the right ones”
Dear Readers, this week, we shall move on to another role within the banking industry, which is very complex and yet very reliable if the role is well appreciated…..THE RISK...
…The Relationship Manager
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”….. Steve Jobbs
Dear Readers, how did you find the extracts from my first article published more than ten years ago? Funny, but its real. Its interesting that...
"Good Banking is produced not by good laws, but by good bankers." -- Hartley Withers, prominent British financial journalist around the turn of the 19th century
Dear Readers, last week started with my article on the need to pause and self-reflect before making new year resolutions. It is during our...
“Self-reflection is the school of wisdom”…..Baltasar Gracian
“Ambitious New Year’s resolutions often end in disappointment. So instead of setting unrealistic goals in 2022, business leaders should consider making smaller, simpler changes—and they just might see better results”, says Harvard Business School Professor Hirotaka Takeuchi.
Even before changes can be made, I...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the account at the request of either party. This can be by mutual agreement, or after a customer has transferred the balance on the account. However...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
The following quote from “Corporate Training Materials” under the section on “Civility in the Workplace” hit me hard the first time I read it in 2015: “…Rudeness is an...
Dr Ernest Addison, the Governor of the Bank of Ghana, at the 27th Annual Bankers’ Conference, said that ethical business practice should be pursued relentlessly and aggressively by all industry players. He said in doing this, “we must adopt a collaborative approach, involving every individual in the institution, so...
"Your smile is your logo, your personality is your business card. How you leave others feeling after having an experience with you becomes your trademark."……Jay Danzie
Dear Readers, last week we looked at the role of Executive assistants in companies, the usual functions they perform and their role as the...
-the strategic role of executive assistants (1)
The Exceptional Administrative Professional is grace, skill, mental toughness, problem-solving, positivity, endless smiles, genius, and desired outcomes in motion” …….Ty Howard
Hello readers, I want to dedicate my article to all the hardworking and efficient Executive Assistants throughout the world. Sometimes I see them...
