... a good risk management strategy
“Challenges are what make life interesting and overcoming them is what makes life meaningful.” – Joshua J. Marine
Dear readers, last...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from...
Treat your customer, as you want to be treated as a customer." Catherine Pulsifer
Dear Readers, it has been almost a decade roller coaster on the...
The possibility thinkers creed
When faced with a mountain
I will not quit.
I will keep on striving
until I climb over,
find a pass through,
tunnel underneath,
or simply stay and
turn...
Last week, I highlighted a series of concerns currently being expressed among some bank staff working in the digital banking era. Their concerns mostly...
“...I say, that Power must never be trusted without a check.”
― John Adams, Adams-Jefferson Letters
This article is an extract from one of the chapters in...
Dear readers, last week, I shared some sentiments about how relationship banking and effective site visits can be optimized as a risk management tool....
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet,...
Hi everybody. It has been a long journey which I have taken you through, on various aspects of red flags in a bank’s branch....
A wise man adapts himself to circumstances, as water shapes itself to the vessel that contains it. --Chinese Proverb
Hello Readers, it is I again, knocking...