“Too many security officers live day to day. They just want to be treated with dignity” ---John Wilson
Dear Readers, please read this post carefully. It went viral on social media recently, but after reading it, I started feeling guilty about some of the issues involved because most of us...
"Know where to find the information and how to use it. That's the secret of success." - Albert Einstein
(This is a continuation of a series first published in July and August 2014)
Hello Readers, welcome back to the last but one article to conclude this series. Having taken you...
“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital banking and most often, mobile banking has created huge opportunities in terms of social inclusion and accessibility. This is furthermore important now, when the world...
...the Causes of Errors and Financial Losses
It is said that silence is golden…is it, always? Of course not. Have you ever regretted not asking for explanations to instructions given you at work? For Christians, even though we should have absolute and child-like faith in God and trust Him,...
Last week, I created an awareness of the need for banks as corporate bodies as well as individual bankers to pay closer attention to the paradigm shift in banking and have a serious change of mindset, as a pre-requisite to moving on. This period of self-reflection is to identify...
“Nothing is impossible, the word itself says I'm possible"! -Audrey Hepburn
It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis. Living in this era brings with it, mixed emotions- the good, the bad and the ugly. For every venture that institutions are undertaking, it...
"Wisdom stems from personal accountability. We all make mistakes; own them... learn from them. Don't throw away the lesson by blaming others." -Steve Maraboli
As part of reducing internal frauds, I wish to touch on one of the most sensitive issues in risk management – THE BLAME GAME. From the...
Leaders must be close enough to relate to others, but far enough ahead to motivate them." - John Maxwell
Hello dear Readers, how did you feel about the “Utterances from the grapevine”? Perhaps for some of you, it is no big deal, while to some others, it was insightful. Whatever...
Last week we looked at some of the functions of the bank branch and the roles that branch managers play. In this era of digital banking, let us examine important functions which are sometimes overlooked.
Customer Service in a Digital World- The New Paradigm
The customer service revolution in financial services...
Dear readers, the above diagram shows the typical processes one goes through to acquire a customer’s consent to open an account. It is a mutually satisfying experience, but it can be quite tedious for both the staff and the customer. Maintaining the status and keeping the customer delighted with...