“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital banking and most often, mobile banking has created huge opportunities in terms of social inclusion and accessibility. This is furthermore important now, when the world...
– is it an obstacle in modern banking?
“...I say, that Power must never be trusted without a check.”
― John Adams, Adams-Jefferson Letters
Definition and general description
A Separation of Duties (SoD) is the concept of having more than one person required to complete a task. In business, the separation by sharing of more than...
This week, I am starting a series that reflects many bankers’ headaches: Losing customers. It is important to reflect on what a bank is doing or not doing right. Sometimes more than half of some banks’ account holding can be classified as inactive or dormant. Despite the beautiful edifices,...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
The following quote from “Corporate Training Materials” under the section on “Civility in the Workplace” hit me hard the first time I read it in 2015: “…Rudeness is an...
The ultimate dream of every financial institution is to climb the global corporate ladder to be one of the best if not the best already. To achieve this, there is a need for the banks’ strategic plans to include a more balanced risk management approach to secure the bottom-line...
Dr Ernest Addison, the Governor of the Bank of Ghana, at the 27th Annual Bankers’ Conference, said that ethical business practice should be pursued relentlessly and aggressively by all industry players. He said in doing this, “we must adopt a collaborative approach, involving every individual in the institution, so...
Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Two weeks ago, I shared a few practical tips on how banks can use relationship banking to protect their customers’ funds. Last week, I...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning...
“You can’t reach for anything new if your hands are still full of yesterday’s junk”… Louise Smith
A workplace Huddle is more than just a staff meeting. It is a regular discussion in which attendees address key performance indicators and areas of improvement. These meetings can take place daily or...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
I am sure most of you will believe that despite the opportunities being taken in these times of adversity caused by the COVID 19 pandemic, it has been one...