"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas Adams
Hello readers, I am still publishing some extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in 2016) which...
“Treat your customer as you want to be treated as a customer" - Catherine Pulsifer
Dear Readers, welcome to the concluding part of my take on how we can partner security guards in risk management, especially in financial institutions.
Unexpected Feedbacks - The Telephone Call
Guess what? I received a telephone call from...
…the opportunity international brand
“People don’t buy what you do they buy why you do it.” - Simon Sinek,
“A brand’s strength is built upon its determination to promote its own distinctive values and mission.” - Jean-Noel Kapferer.
Hello Readers, I hope 2023 has started on a good note. Throughout the world,...
The present-day branch managers, sometimes known as Business Managers or Branch Sales and Service Managers, are no longer the stereotype of an unseen and illusive boss behind a closed door. The image of the bank manager is changing rapidly as a result of the Fourth Industrial Revolution, with its...
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston
Dear Readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of advocating...
"Good Banking is produced not by good laws, but by good bankers." -- Hartley Withers, prominent British financial journalist around the turn of the 19th century
Dear Readers, last week started with my article on the need to pause and self-reflect before making new year resolutions. It is during our...
- A risk management perspective
“Don’t be fearful of risks. Understand them, and manage and minimize them to an acceptable level.”― Naved Abdali
This week,, I am continuing certain aspects of operational risk in banking which has been covered in my latest book: The Modern Branch Manager’s Companion. Here are some excepts...
...the Causes of Errors and Financial Losses
It is said that silence is golden…is it, always? Of course not. Have you ever regretted not asking for explanations to instructions given you at work? For Christians, even though we should have absolute and child-like faith in God and trust Him,...
"Challenges are what makes life interesting. Overcoming them is what makes life meaningful" -- Joshua J. Marine
In this era of pandemics, all banks are reminding their customers to go digital. This is a very good advice to give, but how is this being implemented? Let us look at some feedback...
“The world suffers a lot not because of the violence of bad people but because of the silence of good people” …..Napoleon Bonaparte.
What is Whistle blowing?
According to Wikipedia, “A whistleblower is a person who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization that is...
