Tuesday, January 31, 2023
This is a continuation of key roles expected of the modern branch manager. Some of which are excerpts from my book. Read on… Using Technology to Improve Customer Service More companies are using technology to handle customer service in an efficient and cost-effective way. In addition, data management, analytics and insight-driven...
Last week we looked at some of the functions of the bank branch and the roles that branch managers play. In this era of digital banking, let us examine important functions which are sometimes overlooked. Customer Service in a Digital World- The New Paradigm The customer service revolution in  financial services...
The present-day branch managers, sometimes known as Business Managers or Branch Sales and Service Managers, are no longer the stereotype of an unseen and illusive boss behind a closed door. The image of the bank manager is changing rapidly as a result of the Fourth Industrial Revolution, with its...
-  A risk management perspective “Don’t be fearful of risks. Understand them, and manage and minimize them to an acceptable level.”― Naved Abdali This week,, I am continuing certain aspects of operational risk in banking which has been covered in my latest book: The Modern Branch Manager’s Companion. Here are some excepts...
“The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself” …MARK CAINE This week, I have decided to share an extract from my new book “The Modern Branch Manager’s Companion” published in March 2021. It is a...
…a risk management tip "You make mistakes. Mistakes don't make you." - Maxwell Maltz Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”. The Meaning of “Roll with the punches”. According to McGraw-Hill...
…it is a small world indeed This article is being featured again after a few years of publication. It is still relevant because I have been reflecting on some life events which shows that it is indeed a small world. Since risk is encountered in every sphere of our lives, its...
“It is not the absence of risk that determines a program’s success but the manner in which risk is identified and managed” Dear readers, last week, I looked at the need to get the image of the risk personnel rebranded. I always observe the usual banter between the compliance/risk staff,...
“Strength lies in differences, not in similarities”…...Stephen Covey Hello Readers, for the past two weeks, my risk binoculars has zoomed in on the beautiful and modern banking hall designs. These new designs are in line with the Central Bank’s cashlite policy of encouraging the use of more electronic-based transactions....
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