“The price of greatness is responsibility”….Winston Churchill
Dear Readers, last week I examined the crucial issue of effective handing over, which if not done, creates a vacuum instead of a seamless process for both incoming staff and customers. Customers are not interested in the processes and your internal hiccups. They...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning...
Dear Readers, this is my final article on the subject. The need for multi-disciplinary knowledge and experiences are so valuable in this modern age, where working dynamics continue to change rapidly. Moreover, artificial intelligence which has disrupted many workplaces and jobs, demand that employees must continue to update and...
“When you need to innovate, you need collaboration.” – Marissa Mayer
Dear Readers, last week, we looked at the need to deepen the power of collaboration among financial institutions, as well as their inter-departmental and intra-departmental relations. Collaboration in banking is increasingly essential as the industry navigates through rapid technological...
“God has given each of you some special abilities; be sure to use them to help each other, passing on to others God’s many kinds of blessings” 1 Peter 4:10
Hello dear Readers, I hope you had a good week and your risk thermometers did not reach the danger zone....
“Being assertive does not mean attacking or ignoring others’ feelings. It means you are willing to hold up to yourself squarely, without attacking others”…….Albert Ellis
Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking. Once again, I wish to emphasize the...
“The biggest concern for any organisation should be when their most passionate people become quiet. Never push loyal employees to the point where they no longer care”!
I am a loyal fan/follower of Brigette Hyacinth, who is a bestselling Author, and an International Keynote Speaker on Leadership, Management, HR, Digital...
“To me, character in a person is judged by the decisions that are made under pressure.” Bryan Cranston
Dear readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of...
‘Even if everyone is doing it, wrong is never right” - Russel M. Nelson
Interesting feedback
Dear Reader, I am sure last week’s article might have stirred up some emotions in some of you. I thank Readers for the feedback given to me. Let me repeat last week’s quote from Rick...
- the sales and marketing function
“Experience is not what happens to you. It is what you do with what happens to you. Waste your pain. Use it to help others” …Rick Warren
**This article was first published in 2018***
Sober reflections
These days, no week passes by without mention of negative issues...