“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the...
How to delegate
Now that you have identified why you have to delegate, what to delegate and when; let us see how we can do...
- my fond memories
“Wisdom…. comes not from age, but from education and learning” Anton Chekhov
The Impact Makers- The Northern Zone
Risk is found...
Even "Super You" needs help and support. There is no shame in asking for assistance. Push aside the pride and show respect for the...
“From today, commit yourselves to ethical behaviour and practices so that your institutions and your careers will not suffer the consequences. Starting today, you...
“Key account management requires mixing the hard facts with the soft stuff – crunching numbers AND taking the relationship’s pulse. Adjust the formula based...
Dear readers, the above diagram shows the typical processes one goes through to acquire a customer’s consent to open an account. It is a...
“The price of greatness is responsibility”….Winston Churchill
Dear Readers, last week I examined the crucial issue of effective handing over, which if not done, creates...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how...
Dear Readers, this is my final article on the subject. The need for multi-disciplinary knowledge and experiences are so valuable in this modern age,...