Tuesday, January 19, 2021
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston Dear Readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of advocating...
The Sales and Marketing Function Experience is not what happens to you. It is what you do with what happens to you. Don’t waste your pain. Use it to help others….Rick Warren Sober reflections These days, no week passes by without mention of negative issues in our financial institutions, businesses, government departments...
“Treat your customer as you want to be treated as a customer" - Catherine Pulsifer    Dear Readers, welcome to the concluding part of my take on how we can partner security guards in risk management, especially in financial institutions. Unexpected Feedbacks - The Telephone Call Guess what? I received a telephone call from...
  “Too many security officers live day to day. They just want to be treated with dignity” ---John Wilson Dear Readers, please read this post carefully. It went viral on social media recently, but after reading it, I started feeling guilty about some of the issues involved because most of us...
  "Commitment in the face of conflict produces character." - Mark Twain Dear readers, last week I shared some sentiments about how relationship banking can be optimised as a risk management tool. I concentrated on how customer visits and face to face meetings with borrowing customers could reduce loan defaults to...
At its core, banking is not simply about profit but also about personal relationships… Felix Rohatyn A friend recently made a very profound statement….”As for you bankers, you act so aggressively when you are selling your products to us - and then suddenly go cold and unapproachable when the deal is...
Common Mistakes that Bankers Should Avoid “Adventure is the life of commerce, but caution is the life of banking” …Walter Bagehot Last week I looked at the ‘Tournier principles’ in great detail. Today, I will share some basic mistakes that bankers make which breach the duty of confidentiality. These inadvertent...
"You can't shake hands with a clenched fist." - Indira Gandhi  Dear Readers, based on a few requests I am repeating this two-part series first published in January 2014. It is still relevant and a guide for managers who coach new recruits on the oath of secrecy. Banks have a ritual...
  “The world is a dangerous place, not because of those who do evil but because of those who look on and do nothing” Albert Einstein Dear readers, last week I looked at the issue of whistle blowing by bank staff in banks and how real it is on the ground....
“The kinds of errors that cause plane crashes are invariably errors of teamwork and communication.” Malcolm Gladwell  How time flies. Last October, 2017 marked my fourth year of writing articles for The Risk Watch column of the Business and Financial Times newspaper. I will call it a journey of mixed...