Common Mistakes that Bankers should Avoid
“Adventure is the life of commerce, but caution is the life of banking” …Walter Bagehot
Last week I looked at the “Tournier principles” in great detail. Today, I will share some basic mistakes that bankers make which breach the duty of confidentiality. These inadvertent...
Treat your customer, as you want to be treated as a customer." Catherine Pulsifer
Dear Readers, it has been almost a decade roller coaster on the “RISK WATCH” journey. After exiting mainline banking practice of almost three decades, I have for eight years looked at banking services through the eye of...
"When we are no longer able to change a situation - we are challenged to change ourselves." - Viktor Frankl
Segregation of Duties in The Traditional Lending Process
The fourth revolution has made utmost use of digitalization to ensure seamless delivery of all operations and services. However until banking software...
“Money in the bank is like toothpaste in the tube. Easy to take out, hard to put back.” – Earl Wilson.
Ghana is still recovering from the shock of the recent armed attack on a cash van (not a bullion van) which ended up with the killing of the Police...
The ultimate dream of every financial institution is to climb the global corporate ladder to be one of the best if not the best already. To achieve this, there is a need for the banks’ strategic plans to include a more balanced risk management approach to secure the bottom-line...
“...I say, that Power must never be trusted without a check.”
― John Adams, Adams-Jefferson Letters
Dear readers, once again we have been bombarded with the devastating details in the annual Bank of Ghana Fraud Report. As expected, the details of internal fraud, external fraud and the underlying causes are being digested and...
“I have learned that people will forget what you said. People will forget what you did. But people will never forget how you made them feel.” Maya Angelou, 1928-2014
Today, I have decided to dedicate my page to all employees of organizations I have had contact with, who work straight...
“I start with the premise that the function of leadership is to produce more leaders, not more followers." — Ralph Nader
Over the past decade and more, I have had opportunities to orient fresh recruits as well as fresh Management Trainees. Sometimes some of the freshly recruited “Management Trainees” carry...
“Stop selling. Start helping” – Zig Ziglar
Dear customers, welcome once again to the risk watch. Banks continue to face a dilemma when opening accounts for various personalities.
The semi or stark illiterates
Although it is normal to assume that credit worthy and high net worth customers dress in fine clothes, it...
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Winston Churchill
******This article was first published in January 2018*********
When one hears the word “risk”, the immediate reaction is “Aw…problems”. This word seems to have a negative perception and is mostly avoided. Seasoned professionals...
