“The kinds of errors that cause plane crashes are invariably errors of teamwork and communication.” Malcolm Gladwell
How time flies. Last October, 2017 marked my fourth year of writing articles for The Risk Watch column of the Business and Financial Times newspaper. I will call it a journey of mixed...
"Commitment in the face of conflict produces character." - Mark Twain
Dear readers, last week I shared some sentiments about how relationship banking can be optimised as a risk management tool. I concentrated on how customer visits and face to face meetings with borrowing customers could reduce loan defaults to...
The Sales and Marketing Function
Experience is not what happens to you. It is what you do with what happens to you. Don’t waste your pain. Use it to help others….Rick Warren
Sober reflections
These days, no week passes by without mention of negative issues in our financial institutions, businesses, government departments...
“Rather fail with honor than succeed by fraud”.
Sophocles
Last week, I looked at the resurgence of digital frauds which is emanating from the increased use of digital banking by customers. It is always a fact that not every customer can take advantage of this opportunity of contactless banking. This is...
“The biggest concern for any organization should be when their most passionate people become quiet. Never push loyal employees to the point where they no longer care”!
I am a loyal fan/follower of Brigette Hyacinth, who is a bestselling Author, and an International Keynote Speaker on Leadership, Management, HR, Digital...
“Nothing is impossible, the word itself says I'm possible"!
-Audrey Hepburn
It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis. Living in this era brings with it, mixed emotions- the good, the bad and the ugly. For every venture that institutions are undertaking, it has...
“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach out and talk to other people who don't share your view. Listen to them and see if you can find a way to compromise”. Colin...
Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking under the new normal. Once again, I wish to emphasize the appreciation of readers to differentiate assertiveness from aggressiveness. When a person acts aggressively, they ignore the feelings of others and...
“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital banking and most often, mobile banking has created huge opportunities in terms of social inclusion and accessibility. This is furthermore important now, when the world...
Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Two weeks ago, I shared a few practical tips on how banks can use relationship banking to protect their customers’ funds. Last week, I...
