"Wisdom stems from personal accountability. We all make mistakes; own them... learn from them. Don't throw away the lesson by blaming others." -Steve Maraboli As part of reducing internal frauds, I wish to touch on one of the most sensitive issues in risk management – THE BLAME GAME. From the...
It is just over a year ago, when we first heard of the COVID -19 virus and its devastation among the people in China. We thought it was too far away to get close to Ghana. Now it is with us in our churches, schools, workplaces and even in...
"If you blame others for your failures, do you credit them with your success?" - Author Unknown
Dear Readers, last week, I examined the blame game in risk management and it came out clearly that risk should be owned by all staff, and not just the “Responsible Persons” in charge...
“Nothing is impossible, the word itself says I'm possible"! -Audrey Hepburn It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis. Living in this era brings with it, mixed emotions- the good, the bad and the ugly. For every venture that institutions are undertaking, it...
“For Alibaba, employees that share common values and same organizational culture are our most valuable assets.” - Jack Ma Dear readers, this article was first published in November, 2019. I still find it very relevant especially in this pandemic era, which has brought its own trouble to bank executives who...
“Rather fail with honor than succeed by fraud”. Sophocles Last week, I looked at the resurgence of digital frauds which is emanating from the increased use of digital banking by customers. It is always a fact that not every customer can take advantage of this opportunity of contactless banking. This...
Dear readers, I have decided to give a new twist to the Risk Watch by sharing sober reflections about some general life events which shows that it is indeed a small world. Far from being a preacher, it is these reflections that makes us sit up and think again...
“Banking is necessary, but Banks are not”….Bill Gates The above quote from Bill Gates hit me hard when I came across it a couple of years ago. I asked myself “What does he mean by that?”. I got his idea when I travelled in 2019 with a group on a...
I am sure most of you will believe that despite the opportunities being taken in these times of adversity caused by the COVID 19 pandemic, it has been one of the most challenging years in our lifetime. The scale of human lives loss is so catastrophic that it is likened...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates Dear reader, welcome to a new series involving the painful customer losses. The bank and customer relationship or the contract terminates by closure of the account at the request of either party. This can be by mutual agreement,...