“Strength lies in differences, not in similarities”…...Stephen Covey
Hello Readers, for the past two weeks, my risk binoculars has zoomed in on the beautiful and modern banking hall designs. These new designs are in line with the Central Bank’s cashlite policy of encouraging the use of more electronic-based transactions....
Common Mistakes that Bankers should Avoid
“Adventure is the life of commerce, but caution is the life of banking” …Walter Bagehot
Last week I looked at the “Tournier principles” in great detail. Today, I will share some basic mistakes that bankers make which breach the duty of confidentiality. These inadvertent...
“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach out and talk to other people who don't share your view. Listen to them and see if you can find a way to compromise”. Colin...
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Winston Churchill
When one hears the word “risk”, the immediate reaction is “Aw…problems”. This word seems to have a negative perception and is mostly avoided. Seasoned professionals however know that risk does not always...
- an effective leader delegates effectively (1)
Even "Super You" needs help and support. There is no shame in asking for assistance. Push aside the pride and show respect for the talent others can bring to the table.
And, remember that there is no such thing as a single-handed success: when...
Dr Ernest Addison, the Governor of the Bank of Ghana, at the 27th Annual Bankers’ Conference, said that ethical business practice should be pursued relentlessly and aggressively by all industry players. He said in doing this, “we must adopt a collaborative approach, involving every individual in the institution, so...
Last week, I created an awareness of the need for banks as corporate bodies as well as individual bankers to pay closer attention to the paradigm shift in banking and have a serious change of mindset, as a pre-requisite to moving on. This period of self-reflection is to identify...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the account at the request of either party. This can be by mutual agreement, or after a customer has transferred the balance on the account.
However, by...
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Winston Churchill
******This article was first published in January 2018*********
When one hears the word “risk”, the immediate reaction is “Aw…problems”. This word seems to have a negative perception and is mostly avoided. Seasoned professionals...
“Banking is necessary, Banks are Not.” ― Bill Gates
As a regular facilitator of training programs, I regularly encounter bankers who have no inclination of the effect that the fourth revolution is having on their jobs. Sometimes I jokingly describe my perception of some of their routine daily activities, ” Debit, Credit,...
