Quote from Warren Buffet:
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. You have to be wary in life as well as business. It’s a little scary to think about how easy it is to...
“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach out and talk to other people who don't share your view. Listen to them and see if you can find a way to compromise”. Colin...
…the opportunity international brand
“People don’t buy what you do they buy why you do it.” - Simon Sinek,
“A brand’s strength is built upon its determination to promote its own distinctive values and mission.” - Jean-Noel Kapferer.
Hello Readers, I hope 2023 has started on a good note. Throughout the world,...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning...
Dear readers, the above diagram shows the typical processes one goes through to acquire a customer’s consent to open an account. It is a mutually satisfying experience, but it can be quite tedious for both the staff and the customer. Maintaining the status and keeping the customer delighted with...
“Someone is sitting in the shade today because someone planted a tree a long time ago” Warren Buffet
I wish to dedicate this article to two groups of people: The first group is the Board, Management and Staff of Universal Merchant Bank, (UMB), formerly known as Merchant Bank (Ghana)...
“Money in the bank is like toothpaste in the tube. Easy to take out, hard to put back.” – Earl Wilson.
Ghana is still recovering from the shock of the recent armed attack on a cash van (not a bullion van) which ended up with the killing of the Police...
“Banking is transforming. What a bank will be in 2030 is going to be significantly different from what a bank has been for the past few hundred years.”
…Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth
Quickening the Pace of Digital Banking
Last week we examined some critical training needs that financial institutions...
(managing outsourcing risks)
Last week, I started another series of some tips in managing internal fraud. This was triggered by Bank of Ghana’s publication of the 2019 Banking Fraud Report. Most of the data report was not too new but what hurts is the fact that history continues to repeat...
"Remember that failure is an event, not a person." - Zig Ziglar
(This is a continuation of a series first published in July and August 2014)
The MICR cheque book
In 1959 a standard for machine-readable characters (MICR) was agreed and patented in the U.S. for use with cheques. This opened the...