How to delegate
Now that you have identified why you have to delegate, what to delegate and when; let us see how we can do it well to adapt to our situations. Here are a few things to take note of during your first delegation assignment.
What are the time-...
- my fond memories
“Wisdom…. comes not from age, but from education and learning” Anton Chekhov
The Impact Makers- The Northern Zone
Risk is found everywhere in life, in the office, market, home, church, etc. This week the Risk Watch looks at my journey of training bank staff about customer...
Even "Super You" needs help and support. There is no shame in asking for assistance. Push aside the pride and show respect for the talent others can bring to the table.
And, remember that there is no such thing as a single-handed success: when you include and acknowledge all those...
“From today, commit yourselves to ethical behaviour and practices so that your institutions and your careers will not suffer the consequences. Starting today, you are a ‘new creation …. all things must become new’ Victor Asante, MD/CEO of First Bank
Today’s article features some golden nuggets shared by Mr. Victor...
“Key account management requires mixing the hard facts with the soft stuff – crunching numbers AND taking the relationship’s pulse. Adjust the formula based on what key accounts want to stay satisfied”-Milind Katti, COO & Co-Founder, DemandFarm.
Dear Readers, for the past two weeks, I have been emphasizing on what...
Dear readers, the above diagram shows the typical processes one goes through to acquire a customer’s consent to open an account. It is a mutually satisfying experience, but it can be quite tedious for both the staff and the customer. Maintaining the status and keeping the customer delighted with...
“The price of greatness is responsibility”….Winston Churchill
Dear Readers, last week I examined the crucial issue of effective handing over, which if not done, creates a vacuum instead of a seamless process for both incoming staff and customers. Customers are not interested in the processes and your internal hiccups. They...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning...
Dear Readers, this is my final article on the subject. The need for multi-disciplinary knowledge and experiences are so valuable in this modern age, where working dynamics continue to change rapidly. Moreover, artificial intelligence which has disrupted many workplaces and jobs, demand that employees must continue to update and...
“When you need to innovate, you need collaboration.” – Marissa Mayer
Dear Readers, last week, we looked at the need to deepen the power of collaboration among financial institutions, as well as their inter-departmental and intra-departmental relations. Collaboration in banking is increasingly essential as the industry navigates through rapid technological...