“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves” …. Steve...
Dear Readers, I am sure the title of today’s article has stirred some emotion in you. Yes, it is about the all too familiar...
“Adaptability is about the powerful difference between adapting to cope and adapting to win”. --Max McKeown
Dear Readers, There is an old adage that says literally...
The art of life is a constant readjustment to our surroundings. --Kakuzo Okakaura
Hello Readers, last week, I shared my opinions on the way people perceive...
A wise man adapts himself to circumstances, as water shapes itself to the vessel that contains it. --Chinese Proverb
Hello Readers, it is I again, knocking...
Every year, I write articles on this topic and amend it to suit the situation on hand. After last week’s publication, I have had...
“A well-executed user experience builds trust.” – Tom Creighton, Wealthsimple.
Last week, we looked at concerns from customers in respect of their belief that bankers...
In banking, the two things that stand out for me are the huge volumes of transactions that are being done online through internet, electronic...
“The difference between ordinary and extraordinary is that little extra.” — Jimmy Johnson, football player
Last week, I started a series on using motivation as...
“The greatest gift of leadership is a boss who wants you to be successful." - Nelson Mandela
How my KNOW YOUR STAFF (KYC) theory started
About...