The banking sector is experiencing competitive disruption constantly, particularly the digital segment of the sector, with competitive advantage being redefined daily. Digital disruption is occurring at every level of the financial services industry. New competitors, new channels, new processes, and new consumer expectations are shifting the banking industry paradigm. This...
For the majority of Ghana’s banking public, today’s Ecobank is virtually unrecognisable from the bank that opened its doors to them 30 years ago in 1990. The Ghanaian subsidiary of the Pan African banking giant Ecobank Transnational Incorporated (ETI) is undoubtedly the finest and one of the largest universal...
For everyone, 2020 was meant to be the year of growth and development with technology at the centre of this gradual growth until COVID-19 disrupted every aspect of everyone’s life. In Ghana, there are several moves to keep businesses going with institutions fast-tracking the introduction of technological-based products and services....
It is increasingly becoming clear that the entire banking ecosystem and the way consumers interact with financial institutions have been shaken as a result of COVID-19. Today’s customers have different expectations of their financial partners, and prefer to interact with them in more innovative ways as current circumstances demand by...
Globally, the COVID-19 pandemic has put more pressure on businesses to find ingenious ways of serving its customers while keeping them safe. The banking industry which is no exception has been on its toes to ensure that while customers are given access to financial services to keep them going,...
Banks and other financial institutions have long been faced with the trends of online and mobile banking adoption. Up until now, there has been little that financial institutions could do to encourage specific groups of non-actors to change the way they bank in adoption of digital services. But that...
With COVID-19 disrupting every aspect of business, what sets good businesses apart from great businesses is how one rises to the occasion in times of crisis such as the one presented by COVID-19. As companies are forced to shut down some branches, rotate staff with some staff working from home,...
If there is any significant intervention that has changed the financial sector and landscape over the last decade in Ghana, it is undoubtedly the emergence of mobile money. This has been made possible through the collaboration of Fintechs, Mobile Network Operators (MNO) and the Banks. It`s an undeniable fact that,...
With coronavirus containment measures providing a significant boost to online payments and e-commerce around the world, the pandemic appears to be accelerating the transition towards cashless transactions in emerging markets. Concerns over the spread of the virus, along with the implementation of lockdown measures, have resulted in a significant global...
The practical challenge of quickly getting financial support in the hands of people who lost jobs amid the COVID-19 economic crisis has baffled advanced and developing economies alike. Economic lockdowns, physical distancing measures, patchy social protection systems and, especially for low-income countries, the high level of informality, complicate the...

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