The country’s already struggling stock market has not been spared the impact of deadly coronavirus pandemic as a report by Databank Research shows that significant value has been wiped off the market once the first case was recorded in March.
The report, which analyses the economy for the first quarter,...
Globally, the COVID-19 pandemic has put more pressure on businesses to find ingenious ways of serving its customers while keeping them safe. The banking industry which is no exception has been on its toes to ensure that while customers are given access to financial services to keep them going,...
For the majority of Ghana’s banking public, today’s Ecobank is virtually unrecognisable from the bank that opened its doors to them 30 years ago in 1990. The Ghanaian subsidiary of the Pan African banking giant Ecobank Transnational Incorporated (ETI) is undoubtedly the finest and one of the largest universal...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from the physical realm of brick and mortar to the digital realm.” ….. Mark Kilpatrick.
I dedicate this article to all banks, finTechs and telcos who are making...
While the Coronavirus may have forced organisations to adjust the way they operate, at Global Accelerex, it has not halted either our progress or our commitment to extend financial inclusion, improve the daily lives of people through the provision of bespoke e-payment solutions and our quest to spur growth...
The banking sector is experiencing competitive disruption constantly, particularly the digital segment of the sector, with competitive advantage being redefined daily.
Digital disruption is occurring at every level of the financial services industry. New competitors, new channels, new processes, and new consumer expectations are shifting the banking industry paradigm. This...
The novel Coronavirus pandemic and the resulting social distancing protocols are driving banks to accelerate their digital transformation strategies, with laggards likely to suffer rapid franchise deterioration as customer preferences and competition evolves more rapidly across emerging markets.
In Ghana, the situation is not different and as an industry leader...
For everyone, 2020 was meant to be the year of growth and development with technology at the centre of this gradual growth until COVID-19 disrupted every aspect of everyone’s life.
In Ghana, there are several moves to keep businesses going with institutions fast-tracking the introduction of technological-based products and services....
It is increasingly becoming clear that the entire banking ecosystem and the way consumers interact with financial institutions have been shaken as a result of COVID-19.
Today’s customers have different expectations of their financial partners, and prefer to interact with them in more innovative ways as current circumstances demand by...
If ‘necessity is the mother of invention’, then the Coronavirus (COVID-19) pandemic has forced many around the world to rethink their daily lives from work to school to entertainment. In response to travel bans, school closures, and recommendations on social gatherings, protocols and social distancing which are all targeted...