The banking sector is experiencing competitive disruption constantly, particularly the digital segment of the sector, with competitive advantage being redefined daily.
Digital disruption is occurring at every level of the financial services industry. New competitors, new channels, new processes, and new consumer expectations are shifting the banking industry paradigm. This...
Globally, the COVID-19 pandemic has put more pressure on businesses to find ingenious ways of serving its customers while keeping them safe. The banking industry which is no exception has been on its toes to ensure that while customers are given access to financial services to keep them going,...
Continuous innovation should be the bedrock of every business. The need to innovate, and to do so quickly, is now considered important for most companies. For the insurance industry, it fosters competitiveness and ensures that clients have access to the best solutions available. A business that invests in innovation...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from the physical realm of brick and mortar to the digital realm.” ….. Mark Kilpatrick.
I dedicate this article to all banks, finTechs and telcos who are making...
Navigating the storms of the new normal with digitalisation in the wake of COVID-19; a test case for indigenous banks
“No product is made today, no person moves today, nothing is collected, analyzed or communicated without some ‘digital technology’ being an integral part of it. That, in itself, speaks to the overwhelming,...
As we all know, the world, at the end of 2019, woke up to a new pandemic, Coronavirus, i.e. COVID-19,which has since spread and affected over 200 countries and territories, as at March 2020.
Our country Ghana was hopeful that the spread of the virus will not affect Ghana and...
For everyone, 2020 was meant to be the year of growth and development with technology at the centre of this gradual growth until COVID-19 disrupted every aspect of everyone’s life.
In Ghana, there are several moves to keep businesses going with institutions fast-tracking the introduction of technological-based products and services....
Since the beginning of this century, the surge in digital transactions in Africa has not witnessed a boom which can be compared to that which COVID-19 has brought. North, South, East and West Africa all have a similar story to tell when it comes to the effects of COVID-19...
In spite of the vast opportunities available in the upstream oil and gas sector, local participation is very low due to high barriers of entry, a report by Ernst & Young (EY), Ghana, indicates.
The report shows that local participation in areas like well drilling, engineering services, exploration and subsurface,...
If ‘necessity is the mother of invention’, then the Coronavirus (COVID-19) pandemic has forced many around the world to rethink their daily lives from work to school to entertainment. In response to travel bans, school closures, and recommendations on social gatherings, protocols and social distancing which are all targeted...