Banking Survey 2020 : Prudential Bank’s Product Suite offers hope to clients amidst COVID-19

John K. Addo

With COVID-19 disrupting every aspect of business, what sets good businesses apart from great businesses is how one rises to the occasion in times of crisis such as the one presented by COVID-19.

As companies are forced to shut down some branches, rotate staff with some staff working from home, Prudential Bank is operating without hustle as its suite of products and services continue to serve clients effortlessly irrespective of their location. With technology as the backbone, these products are easily accessible via mobile phones and other tech devices.

The bank has also offered relief to customers including waivers on ATM transactions, GhIPSS Instant Pay (GIP) and free account-to-mobile-wallet transfers. To create more convenience for customers, the Bank hasincreased the daily transaction limit on cashWise ATM Cards, netWise Internet Banking and mobiWise Mobile Banking Services.

John K. Addo, the bank’s managing director noted that COVID-19 is having a profound impact on individuals, businesses and the economy with consequent job losses and a decline in business activities.

“The impact of this pandemic has fast tracked the widespread adoption of various digital channels by most businesses and individuals. Prudential Bank is no exception and as an indigenous Ghanaian bank, it strives to assist its customers to get back on their feet whilst ensuring that all safety protocols on COVID-19 are adhered to in the bank’s service delivery channels,” he said.

To him, these interventions are aimed at providing relief not just to those customers who are worst hit, but to each and every one of its existing and potential clients.

Some of the features and benefits of PBL’s technology-backed products and services are listed below.

mobiWise Mobile Banking Service

mobiWise enables customers to:

  • Check account balance
  • Send money from account to mobile money wallet or vice versa
  • Pay bills such as DStv, GOtv, etc.
  • Buy airtime and data for self, friends and family
  • Perform internal transfers
  • View transaction history

Simply dial *718*11# to begin.


PBL Mobile Payment Service (QuickPay)

QuickPay service allows merchants/institutions to receive payments in real-time from their customers via mobile money wallets/PBL accounts.

Payment types include:

  • Tithe/Offertory
  • Donations
  • Projects
  • School Fees

netWise Internet Banking Service

This service enables customers to:

  • Perform internal transfers
  • Transfer funds to accounts at other banks
  • Transfer funds from your account to mobile money wallets
  • Setup standing instructions
  • Make bulk payment of employees’ salaries
  • View account details and balances
  • View and download account statements


GhIPSS Instant Pay (GIP)

  • Enables the instant transfer of funds from PBL accounts to accounts held at other banks
  • Enables the instant transfer of funds from PBL accounts to all mobile money wallets (MTN, AirtelTigo and Vodafone)

alertWise Service – Transaction Notification


Customers may receive notifications on the following:

  • Cash Deposits
  • Cheque Deposits
  • Cash Withdrawals
  • Cheque Withdrawals
  • ATM Withdrawals
  • Standing Instructions
  • Cheque Book Issued
  • Overdraft Limit Exceeded
  • Loan Repayment Reminders
  • Overdraft Renewal
  • Other Debit or Credit transactions on Account
  • Periodic Broadcasts


cashWise ATM Service


cashWise allows customers to:

  • Make cash withdrawals
  • Make cash deposits at selected ATMs
  • Check account balance
  • Make a request for a cheque book
  • Print a mini statement


International Cards PBL VISA/Mastercard/Union Pay cards

Allows customers to:

  • Perform ATM transactions on all PBL ATMs
  • Perform ATM transactions with VISA/Mastercard/UPI
  • Perform ATM transactions with VISA/UPI enabled anywhere in the world
  • Make payments on VISA enabled Point of sale devices (POS)
  • Make online payments/Shop online

PBL entreats you to use our ATMs and other digital channels to conduct your banking business. Log on at and do so much more at a click. For further information, please contact our e-Banking Department on 055-661-5677, 020-445-1667 or email us at: [email protected]


Prudential Bank…Your Trusted and Dependable Partner!

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