Let’s take the Sustainable Development Goals pledge together. Pledge with me to make sustainability a priority personally. Pledge with me, “I understand that my...
…exploring pitfalls for new opportunities to fine-tune your customer experience
Forget all the nice things we have said about Customer Experience, in the real-world...
This is the second time the National Communication Authority (NCA) is undertaking a mandatory registration of SIM cards. The first time I wrote about...
History of the Chamber
The Chamber of Corporate Trustees of Ghana was incorporated in the year 2015. The Chamber appointed its first Executive Secretary,...
…Critical evaluation of some use cases
Technology is fast changing how industries operate today. The fast-paced innovations and their consequent applications in industry have...
Exposing Waste in the Value Stream
Introduction
In the last episode, we presented the required tools for constructing a Lean organisation. It is essential to highlight,...
Written in style
…Typefaces, fonts and the customer’s experience
Human beings are so complex that any study of human behaviour is always going to be such...
