Columnist

The Service Line with J. N. Halm … The Customer Service Board: a multiple management plan for service excellence

McCormick and His Company Willoughby M. McCormick is not a name that many instantly recognise. It is not a name that is easily identified with...
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Attempted Prophecies: To each their own journey
Columnist

Attempted prophesies: A nation of metaphoric lispers and stammerers

You see the long article you and I wrote last week…shame on you. Today too I suspect we will be doing same. But in...
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Columnist

Useless Column: Football Cholesterol

Please how did the Black Stars fair yesterday against Portugal? I slept off and turned my data off. I didn’t want any problem. Already...
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Risk Watch with Alberta Quarcoopome: THE CLOSING BELL… end of year preparations by banks
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Risk Watch with Alberta Quarcoopome: THE CLOSING BELL… end of year preparations by banks

“You’ve got to make your team have value, innovation and vision”…. Jack Ma Preparing for the closing bell For financial institutions, December is a period...
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Columnist

Risk Watch with Alberta Quarcoopome: Outsourcing- a necessary evil (1)

“Do what you do best, and outsource the rest.” Peter Drucker – Management consultant, educator, and author Financial services businesses throughout the world are increasingly...
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banking
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RISK WATCH WITH Alberta Quarcoopome: Are bank staff staying relevant in the digital banking era (II)

Last week, I highlighted a series of concerns currently being expressed among some bank staff working in the digital banking era. Their concerns mostly...
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Columnist

Of resets, constitutional reform and a national political and socio-economic revival(1)

By Jonathan S.K. AMABLE …This is the first part of a series which examines the causes of our national economic woes and what it will...
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Columnist

Risk Watch with Alberta Quarcoopome: The complex journey of a banker (6)

...the front desk executive (contd) Last week, I took you through the complex journey of a front desk executive in a bank. The role has...
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favourite TV show
Columnist

Talking brands: Brand communications from the research lab

Different strokes for different brands: The dynamics of product placement in the media If you have a condom brand to advertise, should you do it...
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Columnist

Employee sustainability knowledge: A catalyst for green finance product innovation

By Hilda AFEKU-AMENYO The importance of green finance in the current global efforts to combat climate change cannot be overemphasized. This is also the case...
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