-the strategic role of executive assistants (1)
The Exceptional Administrative Professional is grace, skill, mental toughness, problem-solving, positivity, endless smiles, genius, and desired outcomes in motion” …….Ty Howard
Hello readers, I want to dedicate my article to all the hardworking and efficient Executive Assistants throughout the world. Sometimes I see them...
Last week, we examined the changing role of the branch manager of today. The present-day branch managers, sometimes known as Business Managers or Branch Sales and Service Managers, are no longer the stereotype of an unseen and illusive boss behind a closed door. The image of the bank manager...
The issue of problem loans is an albatross that keeps rearing its head in the affairs of financial institutions in both and advanced and less advanced economies. Granting loans is one of the core functions of banks.
What are the effects of bad loans?
A bank with high percentage of bad...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
The following quote from “Corporate Training Materials” under the section on “Civility in the Workplace” hit me hard the first time I read it in 2015: “…Rudeness is an...
...the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has its good bad and ugly side but eventually it is very rewarding when one gets the experience of managing customers from all walks of life,...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
Dear reader, welcome to a new series involving the painful customer losses. The bank and customer relationship or the contract terminates by closure of the account at the request of either party. This can be by mutual agreement,...
– is it an obstacle in modern banking? (4)
"When we are no longer able to change a situation - we are challenged to change ourselves." - Viktor Frankl
Segregation of Duties in The Traditional Lending Process
The fourth revolution has made utmost use of digitalization to ensure seamless delivery of...
Winners never quit, and Quitters never win
Quickening the Pace of Digital Banking
Last week we examined some critical training needs that financial institutions can help bridge the gap to ensure their staff fit well into the digital banking era. In the advisory role that the few branch staff left...
Treat your customer, as you want to be treated as a customer." Catherine Pulsifer
Dear Readers, it has been almost a decade roller coaster on the “RISK WATCH” journey. After exiting mainline banking practice of almost three decades, I have for eight years looked at banking services through the eye of...
Dear readers, we are all aware of the great strides that the banking industry is making to create convenience and great customer service to customers. However, there is one segment of society who are facing some challenges with the current banking practices.
You can take today’s article with a pinch...