The issue of problem loans is an albatross that keeps rearing its head in the affairs of financial institutions in both and advanced and less advanced economies. Granting loans is one of the core functions of banks.
What are the effects of bad loans?
A bank with high percentage of bad...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
The following quote from “Corporate Training Materials” under the section on “Civility in the Workplace” hit me hard the first time I read it in 2015: “…Rudeness is an...
...the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has its good bad and ugly side but eventually it is very rewarding when one gets the experience of managing customers from all walks of life,...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
Dear reader, welcome to a new series involving the painful customer losses. The bank and customer relationship or the contract terminates by closure of the account at the request of either party. This can be by mutual agreement,...
– is it an obstacle in modern banking? (4)
"When we are no longer able to change a situation - we are challenged to change ourselves." - Viktor Frankl
Segregation of Duties in The Traditional Lending Process
The fourth revolution has made utmost use of digitalization to ensure seamless delivery of...
Winners never quit, and Quitters never win
Quickening the Pace of Digital Banking
Last week we examined some critical training needs that financial institutions can help bridge the gap to ensure their staff fit well into the digital banking era. In the advisory role that the few branch staff left...
Treat your customer, as you want to be treated as a customer." Catherine Pulsifer
Dear Readers, it has been almost a decade roller coaster on the “RISK WATCH” journey. After exiting mainline banking practice of almost three decades, I have for eight years looked at banking services through the eye of...
Dear readers, we are all aware of the great strides that the banking industry is making to create convenience and great customer service to customers. However, there is one segment of society who are facing some challenges with the current banking practices.
You can take today’s article with a pinch...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
I am sure most of you will believe that despite the opportunities being taken in these times of adversity caused by the COVID 19 pandemic, it has been one...
A dream doesn't become reality through magic; it takes sweat, determination, and hard work." --Colin Powell
What’s keeping top company executives awake at night?
This week, I wish to dedicate my column to Bank Executives in Ghana, especially the CEOs. Why am I doing that? Someone would ask: “Are they not the...