"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas...
Hello readers, Let us continue the publication of extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in...
...the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has...
...the front desk executive
"People perform best and deliver the best customer service
when they like what they do." Author Unknown
The front desk of many...
…the risk manager
“Being honest may not get you a lot of friends, but it'll always get you the right ones”
Dear Readers, this week, we...
…The Relationship Manager
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”….. Steve...
"Good Banking is produced not by good laws, but by good bankers." -- Hartley Withers, prominent British financial journalist around the turn of the...
“Self-reflection is the school of wisdom”…..Baltasar Gracian
“Ambitious New Year’s resolutions often end in disappointment. So instead of setting unrealistic goals in 2022, business leaders...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how...