“The biggest concern for any organisation should be when their most passionate people become quiet. Never push loyal employees to the point where they...
“To me, character in a person is judged by the decisions that are made under pressure.” Bryan Cranston
Dear readers, last week I examined some...
‘Even if everyone is doing it, wrong is never right” - Russel M. Nelson
Interesting feedback
Dear Reader, I am sure last week’s article might have...
- the sales and marketing function
“Experience is not what happens to you. It is what you do with what happens to you. Waste your...
“Banking is transforming. What a bank will be in 2030 is going to be significantly different from what a bank has been for the...
“A brand is defined by the customer’s experience. The experience is delivered by the employees” ….. Shep Hyken
Last week, I highlighted a series of...
“Banking is necessary, Banks are Not.” ― Bill Gates
As a regular facilitator of training programs, I regularly encounter bankers who have no inclination of the effect...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas...
Hello readers, Let us continue the publication of extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in...
...the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has...