- an effective leader delegates effectively (1)
Even "Super You" needs help and support. There is no shame in asking for assistance. Push aside the pride and show respect for the talent others can bring to the table.
And, remember that there is no such thing as a single-handed success: when...
A dream doesn't become reality through magic; it takes sweat, determination, and hard work." --Colin Powell
What’s keeping top company executives awake at night?
This week, I wish to dedicate my column to Bank Executives in Ghana, especially the CEOs. Why am I doing that? Someone would ask: “Are they not the...
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left and could say, I used everything you gave me.” Erma Bombeck.
For several weeks, I have been sharing extracts of my book on the key...
“The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.” – Vince Lombard
This is a continuation of key roles expected of the modern branch manager. Some of which are excerpts from my book. Read...
This is a continuation of key roles expected of the modern branch manager. Some of which are excerpts from my book. Read on…
Using Technology to Improve Customer Service
More companies are using technology to handle customer service in an efficient and cost-effective way. In addition, data management, analytics and insight-driven...
Last week we looked at some of the functions of the bank branch and the roles that branch managers play. In this era of digital banking, let us examine important functions which are sometimes overlooked.
Customer Service in a Digital World- The New Paradigm
The customer service revolution in financial services...
The present-day branch managers, sometimes known as Business Managers or Branch Sales and Service Managers, are no longer the stereotype of an unseen and illusive boss behind a closed door. The image of the bank manager is changing rapidly as a result of the Fourth Industrial Revolution, with its...
- A risk management perspective
“Don’t be fearful of risks. Understand them, and manage and minimize them to an acceptable level.”― Naved Abdali
This week,, I am continuing certain aspects of operational risk in banking which has been covered in my latest book: The Modern Branch Manager’s Companion. Here are some excepts...
“The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself” …MARK CAINE
This week, I have decided to share an extract from my new book “The Modern Branch Manager’s Companion” published in March 2021. It is a...
…a risk management tip
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning of “Roll with the punches”.
According to McGraw-Hill...
