“The world suffers a lot not because of the violence of bad people but because of the silence of good people” …..Napoleon Bonaparte.
What is Whistle blowing?
According to Wikipedia, “A whistleblower is a person who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization that is...
...the front desk executive
"People perform best and deliver the best customer service
when they like what they do." Author Unknown
The front desk of many financial institutions are manned by pleasant looking ladies and gentlemen, yet despite the external beauty, some of them are not experienced enough to meet the...
– is it an obstacle in modern banking?
“...I say, that Power must never be trusted without a check.”
― John Adams, Adams-Jefferson Letters
Definition and general description
A Separation of Duties (SoD) is the concept of having more than one person required to complete a task. In business, the separation by sharing of more than...
"Remember that failure is an event, not a person." - Zig Ziglar
This is what one expert says which proves my firm belief that working with ethics is the true pillar of banking success:
The four pillars of ethics in banking
It is evident that ethics in banking is of supreme...
"When we are no longer able to change a situation - we are challenged to change ourselves." - Viktor Frankl
Segregation of Duties in The Traditional Lending Process
The fourth revolution has made utmost use of digitalization to ensure seamless delivery of all operations and services. However until banking software...
I am sure most of you will believe that despite the opportunities being taken in these times of adversity caused by the COVID 19 pandemic, it has been one of the most challenging years in our lifetime.
The scale of human lives loss is so catastrophic that it is likened...
“Rather fail with honour than succeed by fraud” …Sophocles
Last week marked the observance of International Customer Service week, celebrated by brands across the globe. On our local front some banks created unique ways of celebrating it with their customers. I also want to celebrate two persons who work...
“When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left and could say, I used everything you gave me.” Erma Bombeck.
For several weeks, I have been sharing extracts of my book on the key...
-the strategic role of executive assistants (1)
The Exceptional Administrative Professional is grace, skill, mental toughness, problem-solving, positivity, endless smiles, genius, and desired outcomes in motion” …….Ty Howard
Hello readers, I want to dedicate my article to all the hardworking and efficient Executive Assistants throughout the world. Sometimes I see them...
Last week, we examined the changing role of the branch manager of today. The present-day branch managers, sometimes known as Business Managers or Branch Sales and Service Managers, are no longer the stereotype of an unseen and illusive boss behind a closed door. The image of the bank manager...