The ultimate dream of every financial institution is to climb the global corporate ladder to be one of the best if not the best already. To achieve this, there is a need for the banks’ strategic plans to include a more balanced risk management approach to secure the bottom-line...
– a good risk management strategy
“Challenges are what make life interesting and overcoming them is what makes life meaningful.” – Joshua J. Marine
Dear readers, last week I shared titbits on how morning huddles can be utilized effectively as a risk management tool. Before I continue, I wish to reiterate...
(recruitment and induction)
“It is only as we develop others that we permanently succeed”
Dear readers, last week I refreshed the topic of preventing internal fraud in banks through effective induction programmes for new entrants. In addition, there is a need for existing staff to be refreshed regularly while coaching and...
“The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.” – Vince Lombard
This is a continuation of key roles expected of the modern branch manager. Some of which are excerpts from my book. Read...
The only thing worse than training your employees and having them leave is not training them and having them stay - Henry Ford
Post-training- are the courses making a difference at your workplace?
Sometimes I get saddened when I realize that after all the preparation, efforts, enthusiasm, passion that I put...
Dear readers, I have decided to give a new twist to the Risk Watch by sharing sober reflections about some general life events which shows that it is indeed a small world. Far from being a preacher, it is these reflections that makes us sit up and think again...
Dear readers, I have decided to give a new twist to the Risk Watch by sharing sober reflections about some general life events which shows that it is indeed a small world.
Since risk is encountered in every sphere of our lives, its management should also be holistic. An ethical...
“The world suffers a lot not because of the violence of bad people but because of the silence of good people” …..Napoleon Bonaparte.
What is Whistle blowing?
According to Wikipedia, “A whistleblower is a person who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization that is...
...the front desk executive
"People perform best and deliver the best customer service
when they like what they do." Author Unknown
The front desk of many financial institutions are manned by pleasant looking ladies and gentlemen, yet despite the external beauty, some of them are not experienced enough to meet the...
“Banking is necessary, but Banks are not”….Bill Gates
The above quote from Bill Gates hit me hard when I came across it a couple of years ago. I asked myself “What does he mean by that?”. I got his idea when I travelled in 2019 with a group on a...