– put together the building blocks of your internal CX processes to address customer needs
Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well...
The COVID-19 pandemic has brought about or created a lot of uncertainty, which is making it difficult for businesses to predict the future in terms of their business operations. With a lot of lockdown restriction imposed by government(s) and closure of non-essential businesses, business executives are worried about their...
Preamble:
Investment Risk is the chance of losing some or all of your invested money due to the price volatility of your investment. In the investment universe, there is an interesting relationship between risk and return, and a clear understanding of this will help an investor make an informed investment...
The issue of problem loans is an albatross that keeps rearing its head in the affairs of financial institutions in both and advanced and less advanced economies. Granting loans is one of the core functions of banks.
What are the effects of bad loans?
A bank with high percentage of bad...
…the story behind Universal Marketing Consultancy (UMC) Ltd.
Many of us have heard countless times that the path to success is through helping other people achieve their success. That saying resonates with one young man whose enthusiasm to help small and medium-sized enterprises (SMEs) and start-ups in the northern part...
Joseph must have been a man of few words. In the nativity narrative, as recorded in Matthew and Luke, we do not, apparently, have any record of words spoken directly by Joseph; but his thoughts, behaviour and actions continue to speak volumes of knowledge and wisdom across generations.
Breaking News
One...
… 7 novel ideas for organisations
Imagine you are a frequent customer at your local supermarket in Accra. Each time you visit, the staff greet you warmly by name, remember your favourite products and even suggest new items based on your previous purchases. On one occasion, you had an issue...
The national museum has reopened its doors after a seven-year closure to allow for major renovations.
The museum was first opened in March 1957 as part of the celebrations marking the transition from colonial rule to independence.
The opening also marked the end of a bitter struggle between members of the museum staff...