“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the...
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
****This article was first published in 2014 and still VERY relevant***
Today’s topic is about how...
“Civility is not simply a question of minding your manners. It is also a critical component of professional success” P.M. Forni
The following quote from...
Dr Ernest Addison, the Governor of the Bank of Ghana, at the 27th Annual Bankers’ Conference, said that ethical business practice should be pursued...
"Your smile is your logo, your personality is your business card. How you leave others feeling after having an experience with you becomes your...
-the strategic role of executive assistants (1)
The Exceptional Administrative Professional is grace, skill, mental toughness, problem-solving, positivity, endless smiles, genius, and desired outcomes in...
The only thing worse than training your employees and having them leave is not training them and having them stay - Henry Ford
Post-training- are...
Training is a process, not an event. It begins long before participants show up and continues until it shows in the workplace"….Bob Pike.
Last week,...
A wise man adapts himself to circumstances, as water shapes itself to the vessel that contains it. --Chinese Proverb
Organizational change is very rampant in the...
"It is an axiom nowadays that no bank fails for lack of capital; unprofitable lending is always the underlying cause." -- James Grant, author...