“God has given each of you some special abilities; be sure to use them to help each other, passing on to others God’s many...
“Being assertive does not mean attacking or ignoring others’ feelings. It means you are willing to hold up to yourself squarely, without attacking others”…….Albert...
“The biggest concern for any organisation should be when their most passionate people become quiet. Never push loyal employees to the point where they...
“To me, character in a person is judged by the decisions that are made under pressure.” Bryan Cranston
Dear readers, last week I examined some...
‘Even if everyone is doing it, wrong is never right” - Russel M. Nelson
Interesting feedback
Dear Reader, I am sure last week’s article might have...
- the sales and marketing function
“Experience is not what happens to you. It is what you do with what happens to you. Waste your...
“Banking is transforming. What a bank will be in 2030 is going to be significantly different from what a bank has been for the...
“A brand is defined by the customer’s experience. The experience is delivered by the employees” ….. Shep Hyken
Last week, I highlighted a series of...
“Banking is necessary, Banks are Not.” ― Bill Gates
As a regular facilitator of training programs, I regularly encounter bankers who have no inclination of the effect...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas...