- the sales and marketing function
“Experience is not what happens to you. It is what you do with what happens to you. Waste your...
“Banking is transforming. What a bank will be in 2030 is going to be significantly different from what a bank has been for the...
“A brand is defined by the customer’s experience. The experience is delivered by the employees” ….. Shep Hyken
Last week, I highlighted a series of...
“Banking is necessary, Banks are Not.” ― Bill Gates
As a regular facilitator of training programs, I regularly encounter bankers who have no inclination of the effect...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas...
Hello readers, Let us continue the publication of extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in...
...the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has...
...the front desk executive
"People perform best and deliver the best customer service
when they like what they do." Author Unknown
The front desk of many...
…the risk manager
“Being honest may not get you a lot of friends, but it'll always get you the right ones”
Dear Readers, this week, we...
…The Relationship Manager
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”….. Steve...