“The biggest concern for any organisation should be when their most passionate people become quiet. Never push loyal employees to the point where they no longer care”!
I am a loyal fan/follower of Brigette Hyacinth, who is a bestselling Author, and an International Keynote Speaker on Leadership, Management, HR, Digital...
“To me, character in a person is judged by the decisions that are made under pressure.” Bryan Cranston
Dear readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of...
‘Even if everyone is doing it, wrong is never right” - Russel M. Nelson
Interesting feedback
Dear Reader, I am sure last week’s article might have stirred up some emotions in some of you. I thank Readers for the feedback given to me. Let me repeat last week’s quote from Rick...
- the sales and marketing function
“Experience is not what happens to you. It is what you do with what happens to you. Waste your pain. Use it to help others” …Rick Warren
**This article was first published in 2018***
Sober reflections
These days, no week passes by without mention of negative issues...
“Banking is transforming. What a bank will be in 2030 is going to be significantly different from what a bank has been for the past few hundred years.”
…Hendrith Vanlon Smith Jr, CEO of Mayflower-Plymouth
Quickening the Pace of Digital Banking
Last week we examined some critical training needs that financial institutions...
“A brand is defined by the customer’s experience. The experience is delivered by the employees” ….. Shep Hyken
Last week, I highlighted a series of concerns currently being expressed among some bank staff working in the digital banking era. Their concerns mostly harbour around the positive but intrusive 4th Industrial...
“Banking is necessary, Banks are Not.” ― Bill Gates
As a regular facilitator of training programs, I regularly encounter bankers who have no inclination of the effect that the fourth revolution is having on their jobs. Sometimes I jokingly describe my perception of some of their routine daily activities, ” Debit, Credit,...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas Adams
Hello readers, I am still publishing some extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in 2016) which...
Hello readers, Let us continue the publication of extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in 2016) which covers a three-day story of a young front desk officer in a busy branch. Even though some of the functions have been replaced...
...the front desk executive (contd)
Last week, I took you through the complex journey of a front desk executive in a bank. The role has its good bad and ugly side but eventually it is very rewarding when one gets the experience of managing customers from all walks of life,...