“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet,...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the...
According to the Central Bank’s Domestic Money Bank’s Income Statement, a total of GHS2.086 billion was written off as bad debt by banks operating...
The issue of problem loans is an albatross that keeps rearing its head in the affairs of financial institutions in both and advanced and...
Segregation of duties in the traditional lending process
Despite the innovation and technological advancements in Banking, the SoD policy still runs supreme in all...
“Explanation is not half as strong as experience, but experience is not half as strong as experience and understanding.”… Mark Z Danielewsky
Welcome to...
“Learn everyday, especially from the experiences of others. It is cheaper’… Jim Bogle
Dear Reader, I hope my last article refreshed your memory of...
“...I say, that Power must never be trusted without a check.”
― John Adams, Adams-Jefferson Letters
This article is an extract from one of the chapters in...
“Self-reflection is the school of wisdom” - Baltasar Gracian
“Ambitious New Year’s resolutions often end in disappointment. So instead of setting unrealistic goals...
“You’ve got to make your team have value, innovation and vision”…. Jack Ma
Preparing for the closing bell
For financial institutions, December is a period...