Last week, I highlighted a series of concerns currently being expressed among some bank staff working in the digital banking era. Their concerns mostly...
"Remember that failure is an event, not a person." - Zig Ziglar
This is what one expert says which proves my firm belief that...
(recruitment and induction)
“It is only as we develop others that we permanently succeed”
Dear readers, last week I refreshed the topic of preventing internal fraud...
Last week, I created an awareness of the need for banks as corporate bodies as well as individual bankers to pay closer attention to...
“There is going to be digitization of the workforce in a way we have never seen before. In 10 years, probably less, we...
“Quitters never win, and winners never quit”
****This article was first published in February 2020***
Whenever I watch how some local entrepreneurs’ businesses collapse, causing loss...
“Someone is sitting in the shade today because someone planted a tree a long time ago” Warren Buffet
I wish to dedicate this article...
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet,...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
The bank and customer relationship or the contract terminates by closure of the...
According to the Central Bank’s Domestic Money Bank’s Income Statement, a total of GHS2.086 billion was written off as bad debt by banks operating...