There are so many issues to think about when it comes to planning for and engaging in negotiations. One of the most important things to consider before and during the negotiation process is your ‘BATNA’.
Roger Fisher and William Ury coined the term BATNA in their 1981 bestselling book on...
– let’s not spare any effort in becoming citizen-centric
Organizations with a focus on customer experience are intentional about how they react to their customers and ensure that they have a good story to tell about their encounters. The reality in our world today is that designing better experiences...
…Cabin crew, displeased customers and humour
I have made an observation. It may be wrong. But I really doubt it. People are largely well behaved over our skies, here in this country. I have observed that passengers are quite well-behaved in our local flights. This is my honest opinion. I...
On the eve of his four-nation African tour in July 2022, Foreign Minister Sergey Lavrov, shared reflections on the prospects for Russia-African relations within the context of the current geopolitical and economic changes. Long before that, Lavrov reiterated that Russia has a long time-tested relationship with Africa, and along...
– Commercial building tenants, managers and owners count the benefits of EDGE certified green buildings
It’s lunch time and Radwan Dakmak looks out of his office window from the 13-storey Atlantic Tower, a grade-A commercial facility nestled within the commercial hub, Airport City. The building, which is IFC EDGE...
It is amazing to hear and watch how spectators treat their managers when their favourite team loses. Their sentiments always suggest that they know better than their manager or coach.
Meanwhile, they forget that a manager’s greatest joy and feat is to win. Their teams’ performance at their peak and...
By Kizito CUDJOE, Sefwi Chirano
The chiefs and people of Sefwiman Traditional Area have rousingly welcomed the establishment of the Chirano Sefwiman Foundation by the Chirano Gold Mine Limited (CGML), to further boost local development and the livelihoods of the people, in the host communities of the Mine.
The foundation is...
….Leadership behavior for corporate response
“For I tell you that unless your righteousness surpasses that of the Pharisees and the teachers of the law, you will certainly not enter the kingdom of heaven”. “Woe to you, teachers of the law and Pharisees, you hypocrites! You give a tenth of your...
…the story of Crescendo Foods, Ghana’s first co-working and co-cooking space
In the vibrant heart of West Legon, Accra, an inspiring revolution is unfolding in Ghana’s food industry. At the helm of this transformative wave is Dr. Wanida Lewis, Chief Executive Officer and founder of Crescendo Foods.
With a rich background...