At its core, banking is not simply about profit but also about personal relationships… Felix Rohatyn
A friend recently made a very profound statement….”As for you bankers, you act so aggressively when you are selling your products to us - and then suddenly go cold and unapproachable when the deal is...
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston
Dear Readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of advocating...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from the physical realm of brick and mortar to the digital realm.” ….. Mark Kilpatrick.
I dedicate this article to all banks, finTechs and telcos who are making...
When the Auditor General's (AG) statutory report on the spend by Ministries, Municipalities and District Assemblies (MMDAs) in 2016 is officially presented to Ghana's Parliament in February, 2018, it will come with the usual litany of unapproved payments, contracts backdated to cover work shoddily done, late and overpriced, good...
The announcement made last week by the Minister of Energy, Mr. Boakye Agyarko, of the impending allocation of 9 new offshore oil blocks, quite rightly made the news. The Minister also stated, that in anticipation of improved production and revenue from oil, the government will more than double the...
Headline news. Ghana's big push to attract investment from Asia - Japan, Singapore and China - is well underway.
At a breakfast meeting held in Accra on Friday, December 15th, 2017, the Minister of Finance, Ken Ofori-Atta, announced that "we are today examining the possibilities of arranging for a total...
“Treat your customer as you want to be treated as a customer" - Catherine Pulsifer
Dear Readers, welcome to the concluding part of my take on how we can partner security guards in risk management, especially in financial institutions.
Unexpected Feedbacks - The Telephone Call
Guess what? I received a telephone call from...