Life is a journey of constant evolution, and change is an inevitable companion along this path. Many individuals find comfort in routine and familiarity, often fearing the unknown that change brings.
However, embracing change can lead to personal growth, innovation, and unexpected opportunities that enrich our lives in ways we...
By AMOS SAFO
Ghana is on the edge of a political meltdown following the decision of National Democratic Congress (NDC) party supporters to resort to hooliganism and thuggery, rather than jubilating and celebrating the massive victory their party won after the December 7, 2024 general elections. As I wrote this...
By Senyo M ADJABENG
Today's workforce presents unique challenges and opportunities for talent acquisition professionals. As Generation Z (Gen Z) enters the workforce in increasing numbers, organizations have no choice than to rethink their strategies to attract, engage, and retain this dynamic group of ‘newbies’.
Born between 1997 and 2012, Gen...
By Allen OLAYIWOLA
In Ghana, like many other parts of the world, businesses are struggling with a critical shortage of workers, especially in customer service and contact centers, which are notorious for high turnover rates. While raising salaries could help attract talent, this isn't always feasible for most businesses,...
By Peter Martey AGBEKO
Corruption has long been a thorn in the side of Ghana’s development. Despite the country’s robust democratic institutions and anti-corruption laws, the menace persists, eating away at public trust and siphoning resources meant to improve livelihoods.
A significant step in addressing this challenge is the introduction of lifestyle...
“Too many security officers live day to day. They just want to be treated with dignity” ---John Wilson
Kudos to Mr. Godfred Glover, security guard at Ecobank head office
I wish to use this opportunity to appreciate Mr Godfred Glover, whose exceptional combination of security and service excellence struck me last...
By J. N. Halm
Without exception, every customer comes into an interaction with expectations. Even if the customer has absolutely no idea of what to expect—even if it is the first time the customer is encountering the product or service—there is always an expectation in the customer's mind. Even first-time...
Let me tell you a story.
December 1991. There’s a ringing inside my ears. The eardrums are being plummeted, clogged up in thrilling melodies. I’m soaked in sweat, and my whole being is in rhythmic gyrations. I can’t remember how long I’ve actually been on this packed dance floor. Three,...
By Chris KONEY
As a thought leader in Marketing Communications and International Cooperation who strongly believes in adopting a strategic communication and tailor-made marketing solutions to achieving organisational effectiveness, I have come to the conclusion that management and leadership of organisations are hugely responsibility for the success of their businesses...