Last week, I created an awareness of the need for banks as corporate bodies as well as individual bankers to pay closer attention to...
“There is going to be digitization of the workforce in a way we have never seen before. In 10 years, probably less, we will...
“No matter how full the river is, it still wants to grow.” – African proverb Right from our earliest age, many of us are taught...
Last week, we examined the changing role of the branch manager of today. The present-day branch managers, sometimes known as Business Managers or Branch...
“Banking is necessary, but Banks are not”….Bill Gates The above quote from Bill Gates hit me hard when I came across it a couple of...
“Rather fail with honor than succeed by fraud”. Sophocles Last week, I looked at the resurgence of digital frauds which is emanating from the increased...
The importance of the physical or tangible aspect of the customer’s experience is something very few will argue against. This importance is clearly seen...
“Nothing is impossible, the word itself says I'm possible"! -Audrey Hepburn It seems heart-warming to see how opportunities are being taken amidst the COVID 19...
Customer Experience thrives on well-thought-out strategies backed by effective execution. An overarching Customer Experience strategy initiated at the top must eventually cascade downward to...
A 26-member committee with 13 members from each caucus make up the 2021 Appointment Committee. This committee is set to approve persons nominated by...