There are many hats that I wear, I wear the hat of a life coach, I wear the hat of a marketer, but key amongst the hats that I wear is that of a customer service trainer. Many years ago, I used to work for one of the most...
African nations can vastly improve their economic potential by ensuring that children are well nourished, says Sihle Mooi, South Africa country director at ForAfrika, the continent’s largest indigenous non-governmental organisation. Good nutrition is essential for the academic performance that is required for young people to succeed in a modern knowledge...
“Whereas the heroic manager of the past knew all, could do all, and could solve every problem, the post-heroic manager (strategic leader) asks how every problem can be solved in a way that develops other people´s capacity to handle it.” - Charles Handy (Irish economic and social philosopher) As the...
Be deliberate about how you engage your customers to earn and retain their loyalty The purpose of today’s article is to introduce approaches to help us sustainably drive the customer-centric agenda. Customer retention and loyalty are now pivotal for businesses globally. In the previous decade (2000 – 2010) it...
I am traveling this week to Africa, a vibrant continent that is preparing its future: pushing ahead the digital transformation, making farming more efficient and sustainable, building new infrastructure to reinforce connections between people, shaping the collective security of the continent and investing in Africa’s greatest resource: its youth. On...
Businesses - whether Limited Liability Companies, Sole Proprietorships, Partnerships, etc. - in Ghana, like elsewhere, exist with the aim of maximising profit. Shareholders or persons who invest in such business by way of shares have an expectation that the company will keep being a going concern, make profit and...
Steve Harvey, the famous African-American comedian, tells the story of his grandmother’s wisdom when an incident occurred in her backyard. She was washing bedsheets and had just put them out to dry in the sun (this was in the days before washing machines and dryers were commonplace) when a...
As bytes replace dollars, euros and renminbi, some changes will be welcome; others may not. Money has transformed human society, enabling commerce and trade even between widely dispersed geographic locations. It allows the transfer of wealth and resources across space and over time. But for much of human history, it...
“He/she who asks questions cannot avoid the answers.” – African proverb One of the first traits that nature bestows on us is the gnawing urge to ask questions. Research shows that toddlers ask an average of seventy to a hundred questions each day. This can be exhausting for their parents...
There’s a fundamental yet very essential question, asked across all boardrooms in companies and institutions of all sizes, which borders around ‘where to select as the next investment destination’. It could be about finding new partners, joint ventures, launching new products, hiring talents, opening overseas offices and investing in opportunities...