– be deliberate about CX for business success
The past five weeks have been very engaging and fulfilling as we were privileged to sit at the feet of some CX practitioners and proponents who were kind enough to share their experiences with us on how they are changing the...
“A person shows his or her character by what he or she laughs at.” – African proverb
During a contemplation on the human personality, Carl Jung, the Swiss psychiatrist, profoundly said, “Man cannot stand a meaningless life.” His words sum up the deep human need to seek meaning and purpose...
The Bank of Ghana's 2022 report on fraud (BANK OF GHANA NOTICE NO. BG/GOV/SEC/2023/08) reveals a concerning increase in attempted fraud cases in the banking and Specialized Deposit-Taking Institutions (SDI) sectors. In 2022, there were 2,998 reported cases of attempted fraud, a stark rise of 27.74 percent from 2021's...
Love is in the air, or so they say. But for many people looking for romance online, what they find instead is a well-crafted web of deception that preys on their hopes, dreams and vulnerabilities. Welcome to the world of romance scams, a dark underworld where the art of...
Meta, the company behind Facebook and Instagram, will apply Ghana’s VAT charges across its ad platforms starting on August 1st, 2023. Since April 2022, the Ghana Revenue Authority (GRA) has required e-commerce and digital platforms without physical presence in the country to file tax returns and pay monthly taxes,...
Financing to meet adaptation and mitigation objectives
People of conscience need to break their ties with corporations financing the injustice of climate change----------Archbishop Desmond Tutu
Humanity is at crossroads, a moment of great risk and great opportunity. One path leads to unmatched growth and development; the other to great misery and...
Fraud has become a prevalent issue in Ghana, posing a significant threat to the socio-economic well-being of the people and overall development. It is crucial that we recognise the importance of fraud prevention while realising that it is a concern for all, and not solely the responsibility of law...
Did you know that more than 20 percent of the workforce could work remotely three to five days a week as effectively as they could if working from an office?
Thanks to the pandemic, hybrid work models have emerged as the new norm for many organisations. Hybrid work allows employees...
Building wealth is a goal that many individuals aspire to achieve. While the journey to financial success may seem daunting, implementing effective personal finance strategies can significantly contribute to building and growing wealth over time. In this article, we will explore key strategies and principles that can guide individuals...
…How employee accent affects the customer’s experience
The Gateway to Africa (I hope we still are) must be prepared to receive a variety of nationalities and ethnicities. Each of these visitors will come into the country with their own behaviours, eccentricities, attitudes, etc. Some of the behaviours of those who...