“The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself” …MARK CAINE
This week, I have decided to share an extract from my new book “The Modern Branch Manager’s Companion” published in March 2021. It is a...
…a risk management tip
"You make mistakes. Mistakes don't make you." - Maxwell Maltz
Today’s topic is about how employees can cope with the consequences of making mistakes and learning lessons from them and moving on. It is about “rolling with the punches”.
The Meaning of “Roll with the punches”.
According to McGraw-Hill...
…it is a small world indeed
This article is being featured again after a few years of publication. It is still relevant because I have been reflecting on some life events which shows that it is indeed a small world.
Since risk is encountered in every sphere of our lives, its...
“It is not the absence of risk that determines a program’s success but the manner in which risk is identified and managed”
Dear readers, last week, I looked at the need to get the image of the risk personnel rebranded. I always observe the usual banter between the compliance/risk staff,...
“Strength lies in differences, not in similarities”…...Stephen Covey
Hello Readers, for the past two weeks, my risk binoculars has zoomed in on the beautiful and modern banking hall designs. These new designs are in line with the Central Bank’s cashlite policy of encouraging the use of more electronic-based transactions....
Dear Reader, I wish to reflect on some issues happening around us. Recent developments that keep on recurring in some institutions boils down to one fact – BAD RECORD KEEPING. This article was first written in 2017 but recent revelations have made me go back to amend and republish...
Winners never quit, and Quitters never win
Quickening the Pace of Digital Banking
Last week we examined some critical training needs that financial institutions can help bridge the gap to ensure their staff fit well into the digital banking era. In the advisory role that the few branch staff left...
Last week, I highlighted a series of concerns currently being expressed among some bank staff working in the digital banking era. Their concerns mostly harbour around the positive but intrusive 4th Industrial Revolution where most transactions are powered by artificial intelligence, and the power of collaboration with fin-techs is...
"Remember that failure is an event, not a person." - Zig Ziglar
This is what one expert says which proves my firm belief that working with ethics is the true pillar of banking success:
The four pillars of ethics in banking
It is evident that ethics in banking is of supreme...
(recruitment and induction)
“It is only as we develop others that we permanently succeed”
Dear readers, last week I refreshed the topic of preventing internal fraud in banks through effective induction programmes for new entrants. In addition, there is a need for existing staff to be refreshed regularly while coaching and...