– is it an obstacle in modern banking? (4)
"When we are no longer able to change a situation - we are challenged to change ourselves." - Viktor Frankl
Segregation of Duties in The Traditional Lending Process
The fourth revolution has made utmost use of digitalization to ensure seamless delivery of...
Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking under the new normal. Once again, I wish to emphasize the appreciation of readers to differentiate assertiveness from aggressiveness. When a person acts aggressively, they ignore the feelings of others and...
At its core, banking is not simply about profit but also about personal relationships… Felix Rohatyn
A friend recently made a very profound statement….”As for you bankers, you act so aggressively when you are selling your products to us - and then suddenly go cold and unapproachable when the deal is...
There is nothing wrong with staying small. You can do big things with a small team. – Jason Fried
Dear Readers, I wish to crave your indulgence to repeat this article which was first published in December, 2015….
PREPARING FOR THE CLOSING BELL
For financial institutions, December is a period for re-strategizing...
"Your smile is your logo, your personality is your business card. How you leave others feeling after having an experience with you becomes your trademark."……Jay Danzie
Dear Readers, last week we looked at the role of Executive assistants in companies, the usual functions they perform and their role as the...
“Strength lies in differences, not in similarities”…...Stephen Covey
Hello Readers, for the past two weeks, my risk binoculars has zoomed in on the beautiful and modern banking hall designs. These new designs are in line with the Central Bank’s cashlite policy of encouraging the use of more electronic-based transactions....
“Rather fail with honour than succeed by fraud” …Sophocles
Last week marked the observance of International Customer Service week, celebrated by brands across the globe. On our local front some banks created unique ways of celebrating it with their customers. I also want to celebrate two persons who work...
(managing outsourcing risks)
Last week, I started another series of some tips in managing internal fraud. This was triggered by Bank of Ghana’s publication of the 2019 Banking Fraud Report. Most of the data report was not too new but what hurts is the fact that history continues to repeat...
This is the concluding article on the series on the risk managers and the characteristics required of them.
The Image of The Risk Manager
Earlier on, we looked at some interesting perceptions that some staff of financial services have about their Risk Personnel:
They are trouble makers and always ready to...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas Adams
Hello readers, I am still publishing some extracts of my second book “MY FRONT DESK EXPERIENCE – A YOUNG BANKER’S STORY, (published in 2016) which...