“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from...
Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking under the new normal. Once again,...
“The biggest concern for any organization should be when their most passionate people become quiet. Never push loyal employees to the point where they...
“Rather fail with honor than succeed by fraud”.
Sophocles
Last week, I looked at the resurgence of digital frauds which is emanating from the increased use...
“Nothing is impossible, the word itself says I'm possible"!
-Audrey Hepburn
It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis....
Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made...
“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital...
"Challenges are what makes life interesting. Overcoming them is what makes life meaningful" -- Joshua J. Marine
In this era of pandemics, all banks are reminding...
This week, I am starting a series that reflects many bankers’ headaches: Losing customers. It is important to reflect on what a bank is...
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston
Dear Readers, last week I examined some aspects...