“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
Dear reader, welcome to a new series involving the painful customer losses. The...
“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from...
Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking under the new normal. Once again,...
“The biggest concern for any organization should be when their most passionate people become quiet. Never push loyal employees to the point where they...
“Rather fail with honor than succeed by fraud”.
Sophocles
Last week, I looked at the resurgence of digital frauds which is emanating from the increased use...
“Nothing is impossible, the word itself says I'm possible"!
-Audrey Hepburn
It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis....
Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made...
“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital...