“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital...
"Challenges are what makes life interesting. Overcoming them is what makes life meaningful" -- Joshua J. Marine
In this era of pandemics, all banks are reminding...
This week, I am starting a series that reflects many bankers’ headaches: Losing customers. It is important to reflect on what a bank is...
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston
Dear Readers, last week I examined some aspects...
The Sales and Marketing Function
Experience is not what happens to you. It is what you do with what happens to you. Don’t waste your...
“Treat your customer as you want to be treated as a customer" - Catherine Pulsifer
Dear Readers, welcome to the concluding part of my take on...
“Too many security officers live day to day. They just want to be treated with dignity” ---John Wilson
Dear Readers, please read this post carefully....
"Commitment in the face of conflict produces character." - Mark Twain
Dear readers, last week I shared some sentiments about how relationship banking can be...
At its core, banking is not simply about profit but also about personal relationships… Felix Rohatyn
A friend recently made a very profound statement….”As for you...
Common Mistakes that Bankers Should Avoid
“Adventure is the life of commerce, but caution is the life of banking” …Walter Bagehot
Last week I looked...