“For Alibaba, employees that share common values and same organizational culture are our most valuable assets.” - Jack Ma
Dear readers, this article was first...
"If you blame others for your failures, do you credit them with your success?" - Author Unknown
Dear Readers, last week, I examined the blame...
"Wisdom stems from personal accountability. We all make mistakes; own them... learn from them. Don't throw away the lesson by blaming others." -Steve Maraboli
As...
Leaders must be close enough to relate to others, but far enough ahead to motivate them." - John Maxwell
Hello dear Readers, how did you...
(managing outsourcing risks)
Last week, I started another series of some tips in managing internal fraud. This was triggered by Bank of Ghana’s publication of...
“Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively,...
Our lives begin to end the day we become silent about things that matter
…Martin Luther King, Jnr
Dear readers, last week I looked at the...
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
Dear reader, welcome to a new series involving the painful customer losses. The...
“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach...