“Rather fail with honor than succeed by fraud”.
Sophocles
Last week, I looked at the resurgence of digital frauds which is emanating from the increased use of digital banking by customers. It is always a fact that not every customer can take advantage of this opportunity of contactless banking. This is...
“Nothing is impossible, the word itself says I'm possible"!
-Audrey Hepburn
It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis. Living in this era brings with it, mixed emotions- the good, the bad and the ugly. For every venture that institutions are undertaking, it has...
Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Two weeks ago, I shared a few practical tips on how banks can use relationship banking to protect their customers’ funds. Last week, I...
“Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese”
– Chris Skinner
Digital banking and most often, mobile banking has created huge opportunities in terms of social inclusion and accessibility. This is furthermore important now, when the world...
"Challenges are what makes life interesting. Overcoming them is what makes life meaningful" -- Joshua J. Marine
In this era of pandemics, all banks are reminding their customers to go digital. This is a very good advice to give, but how is this being implemented? Let us look at some feedback...
This week, I am starting a series that reflects many bankers’ headaches: Losing customers. It is important to reflect on what a bank is doing or not doing right. Sometimes more than half of some banks’ account holding can be classified as inactive or dormant. Despite the beautiful edifices,...
To me, character in a person is judged by the decisions that are made under pressure.-Bryan Cranston
Dear Readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of advocating...
The Sales and Marketing Function
Experience is not what happens to you. It is what you do with what happens to you. Don’t waste your pain. Use it to help others….Rick Warren
Sober reflections
These days, no week passes by without mention of negative issues in our financial institutions, businesses, government departments...
“Treat your customer as you want to be treated as a customer" - Catherine Pulsifer
Dear Readers, welcome to the concluding part of my take on how we can partner security guards in risk management, especially in financial institutions.
Unexpected Feedbacks - The Telephone Call
Guess what? I received a telephone call from...
“Too many security officers live day to day. They just want to be treated with dignity” ---John Wilson
Dear Readers, please read this post carefully. It went viral on social media recently, but after reading it, I started feeling guilty about some of the issues involved because most of us...