(managing outsourcing risks)
Last week, I started another series of some tips in managing internal fraud. This was triggered by Bank of Ghana’s publication of...
“Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively,...
Our lives begin to end the day we become silent about things that matter
…Martin Luther King, Jnr
Dear readers, last week I looked at the...
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
Dear reader, welcome to a new series involving the painful customer losses. The...
“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from...
Last week, we examined the need for continued assertiveness by bank staff despite the changing scenarios in banking under the new normal. Once again,...
“The biggest concern for any organization should be when their most passionate people become quiet. Never push loyal employees to the point where they...
“Rather fail with honor than succeed by fraud”.
Sophocles
Last week, I looked at the resurgence of digital frauds which is emanating from the increased use...