The Regent educational excellence


… How SMEs in Ghana can embrace operational rigor and quality assurance

By Samuel LARTEY (Prof) [[email protected]] & Robert Osei Mensah BOAHENE

In these contemporary times business leadership requires a new thinking – a paradigm of excellence sets the stage for small and medium-sized enterprises (SMEs) aiming to elevate their operational standards. At the forefront of this movement is Regent University College of Science and Technology, a beacon of academic prowess and strategic foresight, which has recently adopted a recruitment strategy that could serve as a model for SMEs across Ghana.

Regent University College has embarked on a mission to enhance its educational offerings by focusing on recruiting top-tier talent. This strategic pivot not only aims to bolster the university’s reputation but also to significantly improve its operational capabilities. The institution’s approach provides a clear blueprint for SMEs: securing the best possible human resources is a crucial step in instilling operational rigor and quality assurance within an organization.

Decoding Operational Rigor

For SMEs, operational rigor means developing a structured framework that supports consistent and efficient business practices. This involves the implementation of standardized processes that are routinely reviewed and improved upon. Such a disciplined approach ensures that all aspects of the business operate at peak efficiency and are aligned with the organization’s strategic objectives.

Quality assurance is another critical component. It involves systematic activities and procedures that enforce quality requirements across business operations. For SMEs, implementing robust quality assurance measures means fewer errors, reduced waste, and improved customer satisfaction, key elements that can significantly influence competitiveness and market growth.

Initiating and successfully implementing operational rigor and continuous improvement within an organization revolves around several critical success factors:

  1. Leadership Commitment:

Strong, visible commitment from top management is essential. Leaders must champion the process, provide necessary resources, and actively participate to motivate the entire organization.

  1. Clear Objectives:

Setting clear, achievable objectives that align with the organization’s strategic goals helps ensure that the efforts are focused and measurable. This alignment ensures that all team members understand the importance and impact of their contributions.

  1. Employee Engagement:

Involving employees at all levels is crucial for the successful adoption of new practices. Encouraging input and feedback fosters a culture of ownership and accountability, which is vital for continuous improvement.

  1. Training and Education:

Providing ongoing training and education ensures that employees have the necessary skills and knowledge to implement best practices effectively. This also helps in adapting to new technologies or processes that may be introduced.

  1. Process Documentation:

Documenting processes provides a clear baseline from which improvements can be measured and replicated. It also aids in maintaining consistency and facilitates the training of new staff.

  1. Performance Metrics:

Establishing key performance indicators (KPIs) to track the effectiveness of implemented changes is important for measuring success and identifying areas needing further improvement.

  1. Regular Reviews:

Periodic review meetings to assess the progress of operational rigor and continuous improvement initiatives help keep the momentum going and ensure that objectives are being met.

  1. Adaptability and Flexibility:

Being open to change and ready to adapt strategies as needed is critical. The business environment and technologies evolve, and so should the approaches to operational improvement.

  1. Quality Assurance Systems:

Implementing robust quality assurance systems ensures that outputs meet the required standards, and helps in identifying discrepancies that need correction.

  1. Continuous Feedback Loop:

Establishing a feedback loop that encourages constructive criticism and suggestions for improvement from all stakeholders helps refine processes continuously.

Regent University College of Science and Technology has shown that by focusing on these factors, organizations can effectively initiate and sustain operational rigor and continuous improvement, leading to enhanced efficiency, reduced costs, and better overall performance.

The Regent Approach

  1. Benchmarking Against Best Practices:

SMEs can look to institutions like Regent University as benchmarks for best practices in recruitment and operational strategy. Understanding how leading organizations manage their operations can provide valuable insights that can be adapted to fit the scale and unique challenges of smaller enterprises.

  1. Training and Development:

Continuous improvement of staff competencies is vital. SMEs should invest in regular training and development programs to ensure that their employees are on par with industry standards and new technological advancements.

  1. Implementing Technology Solutions:

Leveraging technology can streamline operations, reduce costs, and enhance accuracy in delivering products or services. Tools such as Enterprise Resource Planning (ERP) systems can integrate various functions, providing a holistic view of operations and aiding in better decision-making.

  1. Regular Audits and Feedback Loops:

Establishing regular audits and feedback mechanisms helps in identifying inefficiencies and areas for improvement. These practices should be ingrained in the daily operations of SMEs to foster a culture of transparency and continuous improvement.

  1. Customer-Centric Strategies:

Quality assurance should also extend to customer service. SMEs need to ensure that their customer service strategies are robust and responsive, as this can significantly enhance customer retention and satisfaction.


Regent University College of Science and Technology’s strategic emphasis on recruiting the best is a testament to the transformative power of operational rigor and quality assurance. For SMEs in Ghana, adopting these disciplines could be the key to unlocking potential and propelling their businesses to new heights. As these enterprises begin to incorporate these rigorous standards into their operations, they will likely see a marked improvement in efficiency and effectiveness, setting a new standard for business excellence in the region.

Robert Osei Mensah Boahene is an Operational Rigor expert who typically specializes in ensuring that business operations are highly structured, reliable, and efficient. “Operational Rigor” involves a disciplined approach to business processes, focusing on precision, accountability, and continuous improvement. He works to minimize variability in performance, enhance the quality of outputs, and ensure that operations align closely with strategic business goals. He is a Special Advisor to the Country Leader of Inspired Leaders Network, Ghana


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