Inlaks reaffirms commitment to digital financial service delivery

Left to Right: Kehinde Ogunmoyede, Head Technical Operations Financial Business, East Africa, Inlaks; Joseph Agyeman-Badu, Head of Business Development, Africa Operations, Inlaks; Edna Kimurwa, Country Manager - East Africa, Inlaks; Edward Kapili, Central Bank Manager - Bank of Zambia; Olufemi Muraino, Executive Director, Inlaks; Isabella Boettey-Agbleze, Head, Business Operations & Service Delivery, Inlaks; Tendai Natasha Mushonga; Account Manager - Southern Africa, Inlaks; and Oladipupo Mohammed, Brands Marketing & Communications Manager, Inlaks at the Inlaks Breakfast Forum in Harare, Zimbabwe. 

…hosts banking community in Zimbabwe

Inlaks, a leading ICT infrastructure and systems integrator in sub-Saharan Africa, has reaffirmed its dedication to delivering exceptional digital financial services to financial institutions in southern Africa.

This commitment was showcased at a breakfast forum held with the banking community at the Venue Avondale in Harare, Zimbabwe. The event, themed ‘Implementing Efficient Solutions for Business Growth’, reflects the company’s unwavering focus on fostering innovation and corporate expansion throughout Africa.

During the forum, Joseph Agyeman-Badu, the company’s Head of Business Development, introduced its innovative digital banking solution to guests, highlighting its features – including Customer Relationship Management which assists customers in resolving complaints, and a Self-Service Portal, the Inlaks Dormant Accounts Management System, Branch Digitization and Omnichannel Digitization.

Speaking at the forum, Inlaks Executive Director Olufemi Muraino enumerated the company’s efforts to improve the financial sector across the region focusing on core banking efficiency, e- solutions, and digital banking tools.

“Inlaks is devoted to enhancing digital financial services and inclusion across Africa. This forum creates a platform to understand the challenges of the banking community within the region and provide the needed solutions. Inlaks is a proactive organization; hence, we have created a robust platform to solve digital banking challenges for customers.”

During the event, Guest Speaker, Precious Murena, a Strategy and Innovation consultant, emphasised the importance of data in unifying and implementing centrally managed sharing and governance guidelines for banks to improve customer experience. In addition, Edward Kapili, Manager – Central Bank of Zambia, attested to Inlaks’ efficiency in its deliverables, including skill-set and knowledge transferred to ICT staff, which has resulted in improved operations at the bank.

“As banks digitise their services, we continue to develop initiatives that meet expectations for large banks and microfinance institutions to increase market share and scalable core banking capabilities. By prioritising customer needs, user experience is improved and cost reduced to maximise efficiency,” Olufemi Muraino added.

Over the years, Inlaks has earned a reputation for effectively assisting its clients in exploring new markets and seizing service opportunities. This success has paved the way for the development of efficient and seamless methods for businesses, thereby contributing to overall advancement and growth.


Inlaks is a leading systems integrator in sub-Saharan Africa with operations in Nigeria, Ghana, East Africa and other regions within the sub-Saharan African market. The company has established partnerships with leading original equipment manufacturers (OEMs) in the technology industry, allowing it to provide world-class information technology solutions that consistently exceed customer expectations.

Over the years, Inlaks has established itself as the primary provider of ICT and infrastructure solutions, enabling customers to effectively seize new market opportunities and enhance their service offerings. Its impressive customer base includes several central banks in East and West Africa as well as other key customers within the region. As a result, Inlaks has emerged as the dominant information technology company in Africa.

Inlaks serves diverse segments across various industries, including banking, telecommunication, oil/gas, power, utilities, and the distribution sectors of the economy.

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