mNotify, a leading messaging solutions provider in the country and across Africa, has announced its transformation into a customer engagement company.
This shift toward becoming a customer engagement company means that it will now offer a range of powerful solutions designed to help African brands build long-lasting relationships with their customers.
Its new identity is focused on creating a complete experience that makes customers feel valued and understood, offering personalised solutions that connect businesses and organisations with their customers like never before.
With over 10 years of experience in bridging communication gaps between businesses and their customers, mNotify has built a solid reputation for delivering high-quality messaging solutions to big names like Vodafone, Sendwave and the United Nations International Children’s Emergency Fund (UNICEF).
“At mNotify, true customer engagement is about creating a complete experience that makes customers feel valued and understood. The brand offers a range of powerful solutions designed to connect businesses and organisations with their customers like never before,” said Founder of mNotify company and Chatbots Africa, Ronald Tagoe.
Mr. Tagoe said the company’s Bulk Messaging Solutions Platform (BMSP) is a quick and easy way for brands to send large volumes of SMS and voice messages to their customers in a matter of seconds, and keep customers informed about promotions, new products, or service updates with ease.
According to him, chatbots are the ultimate solution for businesses looking to automate their customer service operations, explaining that: “With 24/7 support, and the ability to answer frequently asked questions and even complete transactions, our chatbots are the perfect way to provide seamless customer experiences. With payment integration options, your customers can make payments via WhatsApp, Instagram, Facebook, and websites – making it easy to make money even while you sleep”.
Mr. Tagoe noted that the phone anchor system makes it easy for businesses to manage incoming calls more efficiently; adding customised greetings, call routing, and even call recording options, phone anchor is the perfect way to create personalised customer experience.
mNotify is committed to helping businesses engage with their customers more effectively, and its new customer engagement tools are designed to help businesses sell more.