The Accra West Region of Ghana Water Company Limited (GWCL), celebrated this year’s Customer Service Week with client-oriented activities.
The celebration, which was launched on Monday, 4th October at the forecourt of their Regional Office yard in Darkuman, saw management of the Region rewarding some hard-working, customer-focused employees with plaques of honour and corporate mementos.
In an address by the Regional Chief Manager, Mr. Philip Dwamena-Boateng during the launch, he intimated that he and his management team were adopting the celebration of Customer Service Week because they know and understand that great customer service delivery is critical for the survival of organisations, be they private or public, profit-making or non-profit making.
He said that although Ghana Water Company Limited is a near-monopoly, they could no longer remain complacent and not get involved in celebrations like Customer Service Week.
“Our Company has very little competition and so some time ago we underestimated the importance of such celebrations but the time for change is now, we are changing with the times,” he said.
The Regional Chief Manager explained that he and his management members decided to reward and appreciate some of their employees during the celebration because they believe that employees are the first customers of the Company and must be acknowledged for their dedication to work.
He also said he believes that staff appreciation could tremendously improve customer service delivery.
“We believe that great customer service delivery emanates from staff members who themselves feel appreciated,” Mr. Dwamena-Boateng said.
Also present at the event launch were private vendors who the Regional Chief Manager described as very important stakeholders of GWCL’s operations as far as revenue collection was concerned.
As part of the celebration, the Regional Management of the Company paid working visits to some of their major customers like Fan Milk Ghana Limited, Gihoc Distilleries, West Hills Mall among others.
In an interview, the Regional Communications Manager, Mrs. Solace Akomeah, explained that the management teams of the twelve Operational Districts in the GWCL Accra West Region were all tasked to also visit selected customers to learn of their challenges and enhance the Company’s relationship with its major customers.