Donewell Insurance has established a strong and credible reputation as one of the most reliable non-life Insurance Companies in Ghana providing insurance services to individuals, corporate entities, and the public sector.
DICL has held its ground over the years of operation amidst fierce competition in the insurance industry. The Company recorded an average growth of 21% in the last three years, and we remain resolute to be known as a household brand when decisions to purchase insurance are concerned. Our product offerings include; Motor, Fire, Accident, Marine, Engineering, Bonds, Aviation, and many more.
Our processes have been upgraded to meet the risk management needs of our varied clientele in all our branch offices nationwide making our services easily accessible, with well-resourced agency offices strategically placed to serve clients in a warm ambience.
In assuring our clients of our commitment to prompt claims payment, claims paid in 2020 was in excess of Ghc13 million with Ghc14 million already paid in the first half of 2021.
One of the major setbacks in the Insurance industry has been low patronage as a result of lack of confidence in insurance policies. Some initiatives undertaken to address this challenge are our ‘Did you know’ and road safety campaigns which sought to educate the public on insurance.
To buttress our commitment to continuous public education on the rights and opportunities of clients when they buy insurance policies, we will continue to engage customers through feedback gathered by our dedicated customer service unit because we are in business to serve our customers better.
The advent of Covid 19 last year has deepened the realisation of the importance of digitization as a major tool in the delivery of insurance services as the new normal. The growth envisaged by all industry players would be realised through the deployment of technology as a key channel in the sale of insurance.
DICL has incorporated this change in our processes to meet the changing trend in order to stay in the competition. We will roll out our digital platforms to enable our cherished customers to use a seamless end-to-end process to purchase insurance and claim notification in the convenience of their homes and offices.
We appreciate the need to contribute our quota by giving back to society and have undertaken a number of Corporate Social Responsibility activities such as blood donation exercises, supporting a number of NGOs and schools.
Apart from providing insurance services to Ghanaians, the Company also employs 250 persons as part of its contribution to national development. The Company is well-positioned to meet its minimum capital requirement of GHC50 million as directed by the National Insurance Commission before the deadline of 31st December 2021.
DICL is also grateful to its stakeholders namely; Clients, Brokers, and Agents for the enormous support they have given us for the past twenty-eight (28) years. As partners, we will continue to offer customized policies by giving our valued customers peace of mind whilst they transact their businesses.
With an increase in covid cases in the past weeks, we entreat everyone to observe the protocols and also assure our clients that, we have put in place measures to ensure your safety is not compromised by strictly observing the covid protocols as you visit our offices nationwide.
‘If it must be done, it must be Donewell’