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Why should you (or NOT) Hire an MBA Grad
This is an extended and update article that I posted 8 months ago. I am very aware that this is an extremely controversial subject-...
Customer Satisfaction versus Customer Loyalty
It has been so nice to see people happy with their Black Friday- shopping carrying their purchases with a smile. But, is a happy &...
Customer Satisfaction versus Customer Loyalty
It has been so nice to see people happy with their Black Friday- shopping carrying their purchases with a smile. But, is a happy &...
Customer experience modelling for startups and others
We all know that brands like, for example, Coca Cola, Virgin, Apple and Google are some of the most valuable brands in the world....
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BoG issues directives on dormant & unclaimed accounts
Holders of dormant accounts or next of kin to be contacted
Dormant accounts should be published in newspapers
Funds to be transferred...
Shippers’ Authority and shipping lines in tango over new fees
… regulator wants withdrawal of charges but shipping lines remain adamant The Ghana Shippers’ Authority (GSA) has asked Shipping Lines operating in the country...
UK and Ghana sign trade partnership agreement
The UK and Ghana have signed a Trade Partnership Agreement securing tariff-free trade between the two countries and providing a platform for greater economic and...
Africa Shippers’ Council pushes for collaboration to implement AfCFTA effectively
The Union of African Shippers’ Council (UASC) has begun some critical engagements with the African Continental Free Trade Area (AfCFTA) secretariat on ways to accelerate...
Invest in Africa appoints Carol Annang as Country Director
Invest in Africa (IIA), a private sector-led initiative focused on growing local businesses in sub-Saharan Africa to deliver positive economic impacts and create jobs,...