By nature, humans are very emotional beings; although, we love to think of ourselves as rational, logical beings. A chunk of our daily decisions emanate from a place of emotions rather than from any logical standpoint. From the colour of shirt we choose to wear and even to the...
The question of “where do I invest?” is always on the lips of many Ghanaians (and in the ears of investment professionals).
The inquiry has been prolific, especially on the back of the recent financial sector crises and the eventual loss of confidence in the industry. The current adversities...
On May 4, the United States Federal Reserve raised its benchmark interest rate by half a percentage point in an aggressive attempt to curb surging US annual inflation, which currently stands at a four-decade high of 8.3%. And eurozone inflation reached a record 7.5% year on year in April,...
(recruitment and induction)
“It is only as we develop others that we permanently succeed”
Dear readers, last week I refreshed the topic of preventing internal fraud in banks through effective induction programmes for new entrants. In addition, there is a need for existing staff to be refreshed regularly while coaching and...
In my quest to become a great leader, I have had to read and research into what leadership is all about and how to be great one. I have combed through the Bible to books written on leadership. In the process, I bought any book that I came across...
Ensure that your CX Strategy is well-aligned with your Business Strategy and brand
Can you count the number of times you have offered unsolicited advice as a customer, to a service provider or supplier and received a passive response? You could get a reaction such as ‘What do...
Growing up, I believed that I was one of the most harassed children in the world. Why? Because on Sundays, when we had to go to church, my father (who was then a lay-preacher in the Anglican church) would insist after church that I tell him about the sermon....
...…Leveraging the power of employee wellness and engagement for corporate advantage
The recent book launch by Dr. Genevieve Duncan Obuobi clamoured a topical discussion around the role of employers in promoting the wellbeing of employees through a secured and a well- framed policy guides and practices that meet its performance...
As firms rebuild from the pandemic’s devastation, it is necessary now more than ever, to reinforce their ability to cope with future shocks – especially the growing climate crisis.
By ‘going green’ companies can improve their resilience and be more competitive, according to research we have carried out at the...
For the world, the year 2022 began with a number of challenges. The world, far from being peaceful and tranquil, has not yet recovered from COVID-19 pandemic and the Ukraine crisis comes on its heels. As regional security hotspots keep flaring up and the European security issue receives worldwide...