By Bernard Kelvin CLIVE
A Customer's Account and a Brand's Opportunity
"Feedback is ways brands can look back" – Bernard Kelvin Clive.
Today we will explore the power of customer feedback through a personal story. It highlights the positive and negative impacts feedback can have, not just on the customer experience, but...
By Amos SAFO
At independence in 1957, Dr. Kwame Nkrumah declared the birth of a new African, who Is ready to solve Africa’s problem. He further declared that Ghana’s independence was for the whole Africa, adding that “the independence of Africa was inextricably linked to the independence of the rest...
The unpredictable nature of the modern business environment has left organisations increasingly susceptible to a myriad of challenges that can disrupt their operations. Economic downturns, natural disasters and cyber-attacks and are just a few examples of crises that may result in significant disruptions to a business’s operations.
In that regard,...
In the fast-paced business world, communication skills are indispensable for top executives. In Part 1, we explored the first five essential communication skills: clarity and conciseness, active listening, emotional intelligence, persuasion and negotiation, and public speaking.
Here, in Part 2, we delve into the remaining five skills that are equally...
The break-even point (BEP) and break-even analysis are related financial concepts used to assess a business's financial health. The break-even point is the specific level of sales at which total revenues equal total costs, meaning there is no profit or loss. It is calculated by dividing fixed costs by...
By Daron ACEMOGLU
The Labour Party’s sweeping victory in the United Kingdom’s general election already holds lessons for center and center-left parties elsewhere. But whether it will matter in the long run depends on Prime Minister Keir Starmer’s ability to address his country’s economic woes – a very tall order.
To...
…the story of Crescendo Foods, Ghana’s first co-working and co-cooking space
In the vibrant heart of West Legon, Accra, an inspiring revolution is unfolding in Ghana’s food industry. At the helm of this transformative wave is Dr. Wanida Lewis, Chief Executive Officer and founder of Crescendo Foods.
With a rich background...