Inflation, which refers to the rise in prices of goods and services, affects everyone. That notwithstanding, some people are oblivious to its direct impact on our lives. This brings to the fore a phenomenon called 'Money illusion' - which is the tendency to view income and wealth in nominal...
As a customer service trainer, I would say that it is important that customer service is seen as a two-way conversation. Customer service provides the opportunity for an organisation to get close to their customers and improve upon the services they provide. I often get asked: “What is the...
Tourism is an imposing, outstanding, indispensable and holistic multi-million dollar universal industry that is founded on natural, man-made, cultural and heritage resources.
It has consistently contributed substantially both tangibly and intangibly to the current global socio-economic outlook and order since the turn of the millennium over two decades ago and...
It’s no doubt that funding or financing of businesses has been identified as a top bottleneck for businesses of all sizes, irrespective of location, region, and or industry.
This is supported by centuries of surveys conducted to ascertain the challenges that businesses face.
All businesses, regardless of size, require cash to...
Be unique and intentional about winning the hearts and minds of your customers
The experience you deliver to your customers is unique. Truth is no two companies, however identical their products and services are, deliver comparable experiences. Several factors underlie this assertion, such as the culture of the organisation,...
