As we mark International Customer Service Week, I would want to take it as an opportunity to illustrate the difference between customer experience and customer service.
Customer experience refers to the experience customers have with a business and the impact that is left across the value chain or customers journey,...
…a critical analysis of a typecast mindset
Many years ago, a friend introduced a life-changing book to me. His recommendation inspired me to enter the same bookstore to grab a copy of that book. Interestingly, it was a small book but with an 'elephant' price tag... hahaha. How? Why should...
By divine arrangement, every human being bears a name. A name is an important identification and a critical asset which opens the door to meaningful inter-personal communication and group interaction.
In some West African countries, such as Sierra Leone, the names given to babies at birth in some local communities,...
US$14trn in grid investment needed globally by 2050
Solar power generation to surge in the near to medium term
Rural areas have the greatest shortfall in grid coverage
Aluminium and smart-grid technologies key to expansion
As the capacity to generate wind and solar power continues to expand around the...
In Akan folklore, hypocrisy is profoundly expressed in the conduct of a bird called kokone kone which habitually goes upstream to muddy the stream only to quickly dash downstream to ask who caused the mess.
It beats my imagination how various levels of traditional and political authority pretend to be...
Sports betting is the activity of predicting sports results and placing money on the outcome. These bets are normally small sums of money and can be made with either bookmakers or online sports betting sites. Online sports betting in Ghana is any type of sports prediction done on the...
This galamsey menace and naked hypocrisy
In Akan folklore, hypocrisy is profoundly expressed in the conduct of a bird called kokone kone which habitually goes upstream to muddy the stream only to quickly dash downstream to ask who caused the mess.
It beats my imagination how various levels of traditional and...
“The field of Artificial Intelligence is set to conquer most of the human disciplines; from art and literature to commerce and sociology; from computational biology and decision analysis to games and puzzles.” ~ Anand Krish
Artificial Intelligence (AI) is rapidly transforming our world. Remarkable surges in AI capabilities have led...