In recent years, the digital landscape has witnessed the emergence of a powerful new technology that is both fascinating and frightening: deepfakes. Using artificial intelligence (AI) and machine learning, deepfakes allow the creation of realistic audio, video, and images that can make people appear to say or do things...
...The power of exceptional customer experience
“Often times consumers, clients, and customers are not just buying a product or service, they are buying an experience, a feeling, a perception, a person (YOU)” – Bernard Kelvin Clive
Agyemang responded in Pidgin English, "Now the system spoil o, every small business owner thinks...
“Let us not look back in anger or forward in fear, but around in awareness”. — James Thurber
Last week, we examined various issues that make banks vulnerable to the outside world through various lapses. This is a continuation of various reminders:
Cash limits
Gone are the days when branch managers preferred...
The call for today’s marketers to embrace digital power is profound in many ways. There has never been a more important time to have that discussion than now. Marketers today face constant pressure to get more done. At the heart of all modern-day marketing efforts must sit an intentional...
Financial technology (Fintech) innovations are becoming the mainstay of the global financial sector and user responses to these innovations have been remarkably positive and embraced at an unprecedented scale.
Today, the adoption and usage of fintech innovations particularly those facilitating payments are shown to have surpassed the volumes and values...
Twenty-Two years ago, on a Sunday night in November, the Tema Motorway was the scene of a heavy security presence. And traffic. Motorists from both ends of the road were ordered to stop until further notice. An accident had occurred. The personalities involved were not the everyday people in...
Leaders must be close enough to relate to others, but far enough ahead to motivate them." - John Maxwell
Hello dear Readers, how did you feel about the “Utterances from the grapevine”? Perhaps for some of you, it is no big deal, while to some others, it was insightful. Whatever...
In November 2022, Sweden achieved something that once seemed almost impossible: the nation's smoking rate dropped to a mere 5.6% among people over the age of 16 - bringing it tantalisingly close to the coveted status of being a smoke-free society. To grasp the significance of this achievement, one...